Space Development Agency (SDA) NOC Technician III

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Salary Range: $52,000.00 To $56,000.00 Annually

Schedule (FT/PT): Full Time

Travel Required: No

Shift: Rotating:

Remote: No

Clearance: Secret Security Clearance Required

Our customer is the Defense Information Systems Agency (DISA) located at Hill AFB, Utah, acting as the provider of GIG/Defense Information System Network (DISN) services to its customers, the Department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).

The Digital Modernization Sector and Global Solutions Management Operations II (GSMO-II) program have an opening for a Network Technician to support the Space Development Agency (SDA) Operations Support Cell at Hill Air Force B ase, U tah.

Primary Responsibilities

• Create and update tickets utilizing Service Now.
• Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.
• Incident Correlation and Fault Analysis:
  • Proactively analyze alarms
  • Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information
  • Identifying the fault condition and its impacts
  • Isolating root causes
  • Coordinating correction of fault situations regardless of the fault in the infrastructure.
• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.
• Incident Analysis (Fault Isolation):
  • Support the fault isolation process
  • Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs
  • Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.
  • Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment
• Support all customers to include providing global situational awareness support.
• Fault Correction:
  • Correct/replace faulty network elements, coordinating with other service providers as necessary.
• Verify that service has been restored upon resolution of all customer-initiated tickets.
• Network/Service Restoration:
  • Restore networks and service to full operation
  • Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.
  • Identify failures that are attributable to a different causes and impacts
  • Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs).
  • Reroute routine circuits within 24 hours of notification
  • Documenting reroute in the configuration management database (CMDB).
  • Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.
• Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support
• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
• Works directly with Shift lead and O&M leadership for guidance
• Incident Escalation:
• o Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.
• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
• Demonstrate knowledge of training, standard operating procedures, and tools within O&M.
• Evaluates and provides feedback for training, standard operating procedures, and tools.
• Assist in training Network controllers within O&M.
• Effectively communicates with the O&M team and the customer.
• Provide technical advice and insight to peers and customers to assist in resolution of complex issues.
• Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

Basic Qualifications

• Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date
• Ability to work in a 24/7 operation
• Experience with one or more of the following: alarm surveillance, fault management, LAN/WAN maintenance, performance management
• Advanced Knowledge in four or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching
• General understanding of network topologies, both transport and IP
• Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.