Director of Rooms

Director Of Rooms

Four Seasons Hotel and Private Residences Nashville is seeking a Director of Rooms to lead the Rooms Division and deliver exceptional guest experiences. This role is responsible for overseeing all front-facing and operational departments within Rooms, ensuring service excellence, employee engagement, and strong financial performance.

What You Will Do

• Lead and oversee Front Desk, Reservations, Concierge, Communications, Housekeeping, Spa/Health Club, Security, Bell, and Driveway operations
• Supervise and develop Department Heads, including hiring, training, performance management, and coaching
• Ensure consistent execution of Four Seasons service standards and resolve guest concerns with professionalism and urgency
• Monitor staffing levels, scheduling, and operational effectiveness across all Rooms Division functions
• Conduct regular inspections to maintain quality, cleanliness, and service standards
• Drive revenue and profitability by managing labor costs, expenses, and collaborating with Sales and Reservations to optimize occupancy and rate
• Build and maintain relationships with guests, residents, and key stakeholders to deliver personalized experiences
• Support budgeting, forecasting, and long-term planning initiatives for the division
• Promote a culture of continuous learning, employee engagement, and career development
• Respond effectively to emergencies and ensure the safety, security, and well-being of guests and employees

What You Bring

• 5–7 years of progressive Rooms Division or hotel operations leadership experience
• Bachelor's degree in Hospitality Management, Business Administration, or equivalent experience preferred
• Strong leadership, communication, and problem-solving skills
• Solid financial acumen with experience managing budgets and operational performance
• Experience in luxury hospitality or mixed-use residential hotel environments preferred

What We Offer

• Competitive salary and comprehensive benefits package
• Excellent training and development opportunities
• Employee discount for stays at any Four Seasons worldwide
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals
• Additional property-specific benefits

Schedule & Hours

• Full-time position
• Requires flexibility to work mornings, evenings, weekends, holidays, and occasional overnight shifts based on business needs

Visa Requirements

Authorization to work in the United States is required unless the candidate is currently in a managerial role with another Four Seasons location.