Software Quality Operations Associate

Be yourself at Protolabs

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace. So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply! You can help make our company even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams. Why Protolabs? We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It's our people who fuel our creativity and make our culture feel like home. Join our team as a Shipping and Receiving Associate! Shift: Monday-Friday, 7 am - 3 pm or 8 am - 4 pm Come be a critical link between production and the customer, ensuring products are shipped accurately, efficiently, and on time. In this fast-paced role, you'll manage domestic and international shipments, coordinate with multiple carriers, resolve shipping challenges, and partner with teams across the organization to deliver an exceptional customer experience. Your attention to detail and problem-solving skills will help keep operations running smoothly while supporting continuous improvement initiatives. \n

What you will do:

Prepare and process all domestic and international shipments using UPS, FedEx, LTL and other carriers and couriers. Determine appropriate carrier and method of shipment required to meet internal and external customer demands. Maintain internal databases including intranet and ERP system to ensure accurate shipping history. Work with internal customers to resolve customer service issues, including, but not limited to: shipping errors, order entry errors, late orders, packing slip/part count/PO discrepancies. Proactively communicate shipping issues to customer service for resolution. Support other departments (Sales, Marketing, and Customer Service) with preparing and shipping tradeshow supplies, marketing materials, and samples by requested ship method. Maintain clean and organized work area with emphasis on safety, quality, efficiency, and utilization. Continually seek to improve work processes and individual performance. What it takes:

High School Diploma or equivalent 2+ years of shipping and receiving experience Forklift experience Strong communication skills, both verbal and written Ability to work safely with sharp tools/objects, such as but not limited to, hobby knives, utility knives, pliers Ability to work independently with minimal supervision Ability to multitask and prioritize own workload Ability to work in a fast-paced, team-oriented work environment Ability to comprehend and follow printed and computer-screen instructions, and direction from supervisors or technical leads Strong sense of urgency Solid customer service skills Bonus points for:

Experience using UPS, FedEx shipping software Experience with international shipments What's in it for you:

We offer amazing benefits including but not limited to: Health Insurance: Traditional OR High Deductible plan Flexible Spending Accounts Health Savings Account (including employer contributions) Dental and Vision Basic and Supplemental Life Insurance Short-Term and Long-Term Disability Paid caregiver leave You will receive at least 3 weeks of PTO, Holiday Pay, and Volunteer Hours 401k with company match and immediate vest Employee Stock Purchase Program at a discounted rate Matching grants through Protolabs foundation And More! \n $20.14 - $23.70 an hour Protolabs offers a competitive total rewards package, and compensation mix vary based on position, such as base wage, as well as other earnings including incentives and commissions. Actual pay offered will vary depending on multiple factors which may include, without limitation, job function, work experience, specialized skills, training, education, and certifications. \n Proto Labs maintains ITAR-compliant operations in all of our United States based facilities. Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role. Proto Labs, Inc. is an Equal Opportunity Employer Physical Demands: While performing the essential duties of this job, the employee is occasionally required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear. The employee is regularly required to stand, walk, stoop or kneel and must be able to lift and/or move up to 50+ pounds. Work Environment: Indoors (A/C); nonsmoking; the majority of this job function is performed in a manufacturing area exposed to machinery and noise; with eye protection and safety shoes required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.