Aviation Flight Services Concierge

Summary And Objective The Tactical Services Specialist is responsible for the service execution of each of our members and charter client flights each day along with service setup of the next day’s flights. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Provide the highest level of services for all fractional, jet card, owner, consumer, managed aircraft owners and charter clients in the daily flight schedule. Provide timely updates to any flight when could be or is suffering from an operational issue. Effective communication, including impeccable phone conversation skills as well as written communications supporting all of our customer types. Ability to provide consistent professional communication in high intensity situations. Monitor issue alert boards to deliver timely information to our customers. Proactively follow each assigned flight to discover potential issues that may affect our customers such as weather, traffic and ATC delays. Expedite the resolution of customer issues to maximize satisfaction. Keep abreast of best practices and promotional trends. Continuously improve through feedback. Skills And Abilities Interpersonal skills with an emphasis on strong communication skills in both oral and written forms. Effective time management. Attention to detail. Focus on excellence. Adaptability. Professionalism in hard conversations. Prioritizing, time management and organizational skills. Great relationship management skills and openness to feedback. Other Cognitive Processing Memorization. Reasoning and connecting ideas. Adept quick learning. Problem finding and solving. Multi-tasking. Detail orientation. Competencies Microsoft Office Suites. Airtable or similar web-based productivity tools & CRMs. FlightAware or similar flight following programs. Call center & phone functionality. Supervisory Responsibilities No direct supervisory responsibilities. Work Environment Indoor office environment. Exposure to loud noises including but not limited to airplane machinery and jet engines. Physical Demands Ability to read, comprehend, and speak English clearly. Adequate hearing ability for engaging in verbal communication. Ability to sit, stand, and walk for extended periods. Dress Code and Uniform Well-groomed appearance. Adherence to department dress code. While on work-related business trips, wear branded attire or adhere to a dress code that aligns with the brand's identity. Represent the brand with pride, ensuring that your appearance reflects the values and professionalism of the organization. Travel Required None. EEO Statement flyExclusive does not discriminate based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Qualifications Required Education and Experience High school diploma or equivalent. Proven customer service abilities. Proven consistency in a fast-paced environment. Strong interpersonal communication skills. Must be authorized to work lawfully in the United States, must provide two forms of Federal Identification. Candidates must successfully complete a comprehensive background check prior to employment. This includes verification of previous employment, education, criminal history, and any other relevant information necessary to determine the suitability for the position. Preferred Education And Experience Associate's degree in related field. 1 to 3 years Customer Service Experience, preferred in the aviation industry. #J-18808-Ljbffr flyExclusive International