Director Social Services HM - SG

JOB SUMMARY

Salary : $90,000 - $105,000

When determining a base salary or hourly rate, several factors may be considered as applicable such as years of relevant experience, education, credentials.

About Christian Health: We have had the privilege of caring for those in need for more than a century. Founded on the belief that everyone has the right to exceptional care, today we continue to provide quality care and services for our many residents, patients, and clients. Caring is not simply what we do, it is who we are.

Why Join Our Team

Join an award-winning workplace. Named one of NJBIZ’s 2026 Best Places to Work in New Jersey, Christian Health offers a supportive, mission-driven environment where you can grow your career and make a meaningful difference. Across our twelvecampuses, eleven communities, six service offerings, and hospital, we are ultimately one unified team. Together, we nurture a compassionate, collaborative culture that enables continuous improvement and allows our team members to learn, grow, and shine in their careers. Surround yourself with people who care about making a difference – come join us!

We have an exciting opportunity for a full-time Director Social Services in the Social Services department. The Director Social Services directs the overall operation for Heritage Manor and Southgate in accordance with current federal, state and local standards, guidelines and regulations, our established policies and procedures under the direction of the Administrator. Ensure that the psychosocial needs of the resident are met/maintained on an individual basis. Demonstrates an understanding of, and embraces, the mission statement of Christian Health.

Competencies

• Identifies the psycho-social and concrete needs of the resident and provides or arranges the services to meet these needs.
• Takes reasonable steps to ensure compliance with applicable federal and state laws, regulations and accrediting bodies related to area of responsibility.
• Performs other related duties as deemed necessary and appropriate, as directed.
• Assists residents/families with problems arising from the resident's admission and adjustment to the facility.
• Effectively schedules and directs work to assure timely completion of projects and events.
• Reviews and approves/denies departmental purchase requests as appropriate.(ESSENTIAL; DAILY)
• Works effectively with Human Resources department in the recruitment and selection of departmental personnel.
• Provides administration with regular verbal/written feedback and reports.
• Adheres to budgeted staffing levels.
• Develops, monitors, reports, and reviews Departmental Performance Improvement indicators in conjunction with quality staff, for appropriateness of study and timely completion.
• Develops and maintains a good rapport with all services to ensure an interdisciplinary approach to resident care. Coordinates Social Service activities with other departments as necessary.
• Coordinate the process for replacing lost articles.
• Provides concrete services to residents in need of assistance in using their personal needs allowance (PNA) funds.
• Reviews complaints and grievances made by residents and or sponsors. Completes Resident Concerns And Resolutions form in Carefeed, informs appropriate department. Follows up to ensure resolution.
• Provides explanation to families and residents of Medicare and Medicaid; refers families and residents to appropriate resources.
• Participates in weekly interdisciplinary care planning team meeting. Develops comprehensive treatment plans. Initiates participation of resident/family member in care planning process.
• Actively serves on various committees as directed.
• Reviews employee scheduled and worked hours on a weekly basis, including oversight of usage of benefit time (sick, personal, vacation time).
• Provides counseling for the resident and or family when appropriate.
• Utilizes resources of community agencies.
• Advises residents and community inquiries of other available medical/social community resources.
• Attends scheduled/organizational meetings as required.
• May conduct one or more groups with residents, whose purpose is to address client's needs and explore their interests in an environment which encourages peer interaction and verbal expression.
• Keeps abreast of current federal and state regulations, as well as professional standards, and make recommendations on changes in programming/services and related policies and procedures.
• Conducts family support meetings.
• Assists in preparation for, and participation in various regulatory and accreditation surveys to comply with CMS, State Department of Health and facility policy and procedure.
• Completes Departmental Annual Report on a timely basis.
• Completes employee performance evaluations on a timely basis providing education, coaching and performance feedback to direct reports.
• Contacts other agencies for information or referral in providing services to client and/or family when appropriate.
• Explains residents Bill or Rights, sponsors, and staff ensuring rights, dignity, privacy, autonomy and preferences are respected. Document as required by regulation and facility policy.
• Develops, with input from the interdisciplinary team, a discharge plan, when appropriate. Assists in preparation or arrangements needed to affect this plan utilizing and including EVOLV services.
• Interviews residents and families to obtain social history. Develops a social work care plan including goals based on the assessment of needs.
• Documents in notes, the progress and achievement of the developed goals and provides assessment of any new needs, preferences, goals, and strengths.
• Ensures timely completion of 45 day new hire questionnaires for new hires.
• Effectively manages Human Resources related information systems.
• Ensures incidents, accidents, or unsafe conditions are reported, utilizing Christian Health's reporting software as per policy.
• Develops reviews and updates departmental job descriptions on a timely basis.
• Ensures completion of new employee job specific orientation.
• Develops, implements, reviews, and updates written departmental Policies and Procedure on a timely basis, as necessary.
• Participates in mandatory annual education requirements.
• Provides department oversight and consistency of social work services for three nursing units.
• Promotes a culture of person and family centered care.
• Develops and maintains systems that promote timely, consistent and resident centered service delivery updates to insurance companies.
• Identifies trends in grievances and recommend action plans and quality improvement initiatives.
• Monitor social service metrics, trends, grievances, discharge outcomes, resident satisfaction and other relevant indicators.

Schedule

Full-time, 8am-4pm, Monday - Friday, weekends as needed.

Education & License

• Master's degree in social work, psychology, sociology or counseling from an accredited University required.
• Must hold an active New Jersey State Board of Social Work Examiners license as a Licensed Social Worker (LSW) or Licensed Clinical Social Worker (LCSW) required.

Christian Health offers a wide variety of benefits to full-time employees that includes:

• Discounted health insurance
• Dental Program
• Paid Vacation, Personal days, Holidays and New Jersey Sick leave
• 401k plan for all employees who are 21 years old or older
• Group Life Insurance & Voluntary Life Insurance
• Tuition Reimbursement
• Flexible Benefit planEmployee Assistance Program
• Direct Deposit
• Credit Union
• Child Day Care Center on campus
• Gift shop on campus
• Free onsite parking on campus
• Free meals for all employees
• Pay differentials
• Exclusive employee discounts and special offers
• Access to earned wages prior to payday

QUALIFICATIONS/REQUIREMENTS

Demonstrates compliance with the CH ASPIRE Standards of Performance.

Qualifications

• Three to five years in a skilled nursing, long-term care geriatric social work experience required.
• Experience with conducting behavioral assessments for clients diagnosed with behavioral health diagnosis and/or dementia with behavioral disturbance.
• Ability to recognize psychosocial concerns and coordnate with NJ Department of Health divisions as well as follow through with MLTSS insurance requirements and other legal documents.
• Experience with computerized Minimum Data Sheet preferred.

Min

USD $90,000.00/Yr.

Max

USD $105,000.00/Yr.