Service Manager

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Service Manager Full Time Administrative OKC000, Oklahoma City, OK, US 12 days ago Requisition ID: 1868 Job Title: Service Manager W&B Service Company has an excellent opportunity for a Service Manager - Trailer . We are the largest transport refrigeration dealer of Carrier Transicold, a world leader in Truck, Trailer and rail refrigeration systems. We are also the nation’s largest full-service Hyundai Translead trailer dealer. We have 26 facilities including mobile, throughout Texas, Arkansas, Louisiana, Oklahoma, Kansas, Missouri, Chicago, and Ohio. Position Summary The Service Manager will oversee all aspects of the trailer service department. This role is responsible for ensuring high-quality repairs, efficient operations, and superior customer service. The ideal candidate will be a proven leader who can effectively manage and develop a team of technicians while remaining hands‑on to support diagnostics, repairs, and training when necessary. Key Responsibilities Lead, mentor, and develop a team of heavy‑duty trailer technicians to achieve department goals in safety, efficiency, and maintain high‑quality standards Oversee daily operations of the service department, including scheduling, workflow management, quality of repairs, customer communications, and repair prioritization Ensure all work is performed in compliance with manufacturer standards and company policies Perform quality control checks on completed work to ensure accuracy and safety Provide hands‑on support and training in diagnostics, troubleshooting, and actual repairs of heavy‑duty trailer repairs if needed Conduct technician training, reinforcing proper repair techniques, and company standards Monitor key performance indicators (KPIs), including labor efficiency, productivity, attendance, and customer satisfaction Manage work orders, and customer invoices Collaborate with parts, sales, and administrative teams to ensure smooth interdepartmental communication and operations Maintain a safe, clean, and organized work environment, promoting a culture of safety and accountability Drive continuous improvement through process evaluations, technician feedback, and performance reviews Qualifications Minimum 2 years of experience in heavy‑duty trailer repair 3+ years of experience in a supervisory or management role Strong mechanical and diagnostic skills; able to perform hands‑on repairs and lead by example Excellent communication, leadership, and problem‑solving abilities Ability to train and mentor technicians with varying levels of experience Strong organizational, communication, and computer skills Compensation Pay depends on experience. Benefits Comprehensive benefits package including, but not limited to: Medical, Dental, Vision, 401(k) retirement savings plan with company matching funds, Long-Term Disability (LTD), Short-Term Disability (STD), Life Insurance, and Paid Time Off (PTO). Must pass a pre‑employment physical. W&B is an Equal Opportunity Employer. #J-18808-Ljbffr