Sr. Manager, Product Management (Mobility Operations)

Job Description - Sr. Manager, Product Management (Mobility Operations) (260000RE)

Job Description

Sr. Manager, Product Management (Mobility Operations) - ( 260000RE )

Description

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

WHAT YOU WILL DO

The Sr. Manager, Product Management (Mobility Operations) leads product strategy, roadmap development, and delivery for Commercial/Mobility Operations, including Collections, Customer Service, End of Term, and Remarketing. Working within the strategic direction established by the Director, this role translates business and customer needs into product priorities and scalable solutions. This role manages product professionals, coordinates complex cross-functional initiatives, and partners with Operations, Digital, Data and Analytics, and Technology to improve customer experience, operational performance, and business outcomes.

HOW YOU WILL MAKE AN IMPACT

Product Strategy & Roadmap: Develop and manage product strategies and multi-year roadmaps for Commercial/Mobility Operations in alignment with departmental and enterprise priorities. Translate customer journeys, operational needs, business requirements, and performance insights into product opportunities and recommendations. Present significant priorities, dependencies, and investment needs to the Director for alignment and approval.

Product Ownership and Delivery Oversight: Oversee product ownership for Mobility Operations applications and capabilities. Guide the development of requirements, user stories, acceptance criteria, and data needs, ensuring alignment with approved priorities. Partner with Technology, Data, Digital, and delivery teams to monitor scope, quality, timing, risks, and dependencies and to support reliable delivery.

Program and Feature Development: Lead the development and implementation of customer and operational capabilities across Collections, Customer Service, End of Term, and Remarketing. Ensure initiatives have clearly defined objectives, success measures, and expected outcomes. Coordinate stakeholders, resolve routine delivery issues, and elevate significant risks or trade-offs to leadership.

Performance and Continuous Improvement: Define and monitor product KPIs tied to customer, employee, and operational outcomes. Use analytics, feedback, and performance results to recommend product enhancements and roadmap adjustments. Partner with Data and Analytics to maintain reporting and support continuous improvement.

People Leadership: Lead, mentor, and develop team members by providing direction, performance feedback, and support to ensure effective collaboration, professional growth, and achievement of organizational and personal goals.

WHAT YOU WILL BRING TO THE ROLE

Minimum 8 years of progressive experience in product management, CX, DX, or digital platforms.

Minimum 3 years supervisory experience.

Proven experience owning strategy and outcomes, designing and optimizing engagement or lifecycle programs across dealer experiences

Experience working in a product-based organization and Agile/Scrum environment

Experience leading teams or complex cross-functional initiatives

Bachelor’s degree in Business Administration, Marketing, Computer Science, Information Systems, or a related field, or equivalent relevant experience.

Advanced degree or relevant product management certification preferred.

Advanced knowledge of product management, roadmap development, product lifecycle practices, and digital platforms.

Knowledge of customer journeys and operational processes across Collections, Customer Service, End of Term, and Remarketing.

Ability to translate business and customer needs into product priorities, requirements, and measurable outcomes.

Ability to lead complex initiatives, manage risks and dependencies, and coordinate across business and technology teams.

Knowledge of CRM platforms, workflow automation, data integration, personalization, and analytics.

Effective people leadership, coaching, performance management, and employee-development skills.

Effective communication, stakeholder management, prioritization, decision-making, and business judgment.

WE TAKE CARE OF OUR PEOPLE

At HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.

Benefits Highlights

• Hybrid flexibility – 4 days in office, 1 day remote
• Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
• Comprehensive health coverage – medical, dental, and vision plans
• Employer-funded HSA contributions to help reduce healthcare costs
• 401(k) with company match and immediate vesting from day one
• 100% company-paid life and disability insurance
• Wellbeing benefits including fitness and health resources
• Leadership programs and career development that support continuous learning
• Paid Volunteer Time Off and a company charitable donation in your honor

Because great benefits help you thrive—personally and professionally.

OTHER DETAILS

Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace—because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as by the California Privacy Rights Act of 2020 (“CCPA”).

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at View email address on click.appcast.io.