Part Time Patient Access Representative Senior | River Falls, Wisconsin

Opportunities At OptumOpportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.Location: River Falls Area Hospital - 1629 E Division St, River Falls, WIJob SummaryResponsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enter information into a electronic medical record.Primary Responsibilities:Greets and welcomes patients in personCollects demographic and insurance informationChecks in and interviews patients to complete the registration processObtains signatures from patients as neededDirects patient to their appointment or procedureMay assist in scheduling add-on appointmentsDocuments any issues and resolutions in electronic medical recordResolves claim issues and registration errors on patient accounts and in assigned work queuesUses resources, tools and procedures to complete registrations for complex accountsVerifies insurance eligibility and benefits information for payers and interprets results, focusing on complex billing situationsObtains cost information and explains information to patientsCollects on patient financial obligationsHandles complex questions as neededScreening and approve patients for financial assistance programs and financial counsel as needed.Provides technical or functional direction for employeesAssists patient in completion of request for information forms and submits to appropriate departmentProvide customer service for inbound and outbound telephone callsIdentifies and escalates trends to leadership related to daily site activitiesParticipates in the orientation and training of employees and provides feedback to leadershipExhibits behaviors and expectations that are consistent with leadership rolesAssists and supports team in all rolesOther duties as assignedYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:2+ years of customer service experience in a healthcare, retail, food service, bank/office settings, call center, or other setting that engages with customers1+ years of revenue cycle experience in a healthcare/hospital setting (clinic/hospital registration, scheduling, prior authorization, insurance verification, medical billing and follow up, benefits eligibility, etc)Intermediate level of proficiency with Microsoft Office productsAbility to work 8 hour shifts between the hours of 7:00am - 4:00pm, in the following rotating schedule:Week 1: Monday, Tuesday, Wednesday, ThursdayWeek 2: Tuesday, Wednesday, Thursday & FridayMust be 18 years or olderPreferred Qualifications:Epic ExperienceExperience with electronic medical recordsPhysical DemandsConsistent walking, standing, bending, turning, etc.Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ('Internal Candidates') are not eligible to receive a sign on bonus.Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.