Commercial Assistant Compliance Manager

Job Overview The Assistant Compliance Manager ("ACM") assists the lead compliance manager in overseeing a portfolio of Commercial Property Owner Association “CPOA” accounts to ensure business is executed in a timely and accurate manner in accordance with the Association governing documents, FirstService Residential policies and procedures, and other applicable regulations. This position works in tandem with the lead compliance manager to ensure the properties within the portfolio align with the governing document expectations, performing office work related to property management and general business operations of the Association, including property inspections, email and phone correspondence, and vendor relation oversight. A successful ACM is a self‑accountable, well‑organized, proactive person who takes pride in their work and partners with their team to ensure the properties within their portfolio are maintained accordingly. The ACM will work to establish relationships with colleagues, developers, and owners, owning certain operational aspects to ensure compliance and reduce liability. The ACM is responsible for understanding and meeting compliance leaders’ expectations related to support on their portfolio, remaining service-oriented, accessible, and accountable. FirstService Commercial, a division of FirstService Residential, specializes in the management of commercial property owners associations, including commercial office, industrial, condo, and mixed‑used properties. Your Responsibilities Acquire and maintain current knowledge of state regulatory agency statutes and each Association’s documents, policies, and procedures. Assist in oversight of tracking and responding to owner inquiries. Maintain owner relation program and regular positive communication with each owner. Perform weekly scheduled property inspections throughout the Associations. Perform as needed, outside of regularly scheduled inspections of property for compliance purposes. Prepare formal reports through Association CRM system as follow‑up to property inspection. Perform regular follow‑up with owners to ensure outstanding compliance matters are handled promptly; follow‑up inspections will be needed to ensure corrections meet Association development standards. Assist in the coordination of insurance requirements for properties and associated vendors. Assist in the preparation and distribution of owner’s manuals, emergency procedures, and other necessary formalized communication. Manage client relationships to ensure retention and a high level of service, including timely and complete resolution of owner concerns, coordinating special services and requests, and conducting formal and informal inspections. Create the culture needed to enhance, promote, and execute daily positive interaction among members of the management team, Association members, and vendors. Assist the manager in supervising and overseeing projects performed by vendors. Assist the manager in performing inspections of common area facilities, such as parks and channels, to ensure they are maintained as intended. Follow safety procedures and maintain a safe work environment. Perform other job‑related duties as directed. Skills & Qualifications Education/Skills/Qualifications: High School Degree or equivalency required. Associate’s degree in Business Administration, Hospitality Management, or related field would be a plus. Experience/Knowledge/Abilities: Must possess strong administrative background; prior administrative experience supporting a team or portfolio is highly desired. 3‑5 years of related work experience including contract administration and vendor management. Strong working knowledge of customer service principles and practices. Excellent interpersonal, office management and communication skills. Self‑starter with the ability to prioritize work and manage time effectively. Strong written and verbal communication skills. Must be an “active” listener who can anticipate issues and drive for mutually satisfactory resolutions. Service‑oriented mindset, multi‑tasking abilities, and a flexible, resilient attitude. Customer service experience preferred. Ability to prioritize work and manage time effectively. Individual must be organized and able to deal with conflict and work well under pressure. Computer Literacy Working proficiency and working knowledge of Microsoft Office applications. Experience with Salesforce or Dropbox preferred but not required. What We Offer As a full‑time associate, you will be eligible for full comprehensive benefits to include your choice of medical, dental, and vision plans. In addition, you will be eligible for time‑off benefits, paid holidays, and a 401(k) with company match. Occasional travel may be required to attend training and other company functions. Other benefits include legal services, free emotional wellbeing and daily life assistance support, health savings account, flexible spending account, and monthly cell phone reimbursement up to a certain dollar amount. Compensation $26 - $27 / hour Disclaimer This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. Automated Employment Decision Tool (AEDT) Usage We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job‑related characteristics. Job Qualifications and Characteristics Assessed The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. Alternative Selection Process or Reasonable Accommodations Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel View email address on click.appcast.io. Requesting Information About the AEDT - NYC Local Law 144 Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at View email address on click.appcast.io; we will respond in accordance with Local Law 144, within 30 days. #J-18808-Ljbffr FirstService Residential