Associate Manager, Chapter Engagement

Job Description

Job Description

Overview:

The position serves as a key ambassador between IIA Headquarters in Lake Mary, Florida and chapter volunteer leaders, ensuring strategic alignment and creating and implementing chapter-based and North American membership retention and recruitment plans. This individual will build strong relationships with our volunteer chapter leaders through ongoing communications, consultative guidance, training, and mentoring, both virtually as well as in-person. The ultimate objective is collaborative work across the association and in partnership with our chapters, improve the overall member experience, and continue to achieve organizational goals that align with The IIA’s global strategic plan.

Responsibilities:

• Chapter Support and Development: Provide guidance and support to chapter leaders in developing and implementing their strategies, programs, and events. Work with chapters to set and achieve goals, increase certifications and membership growth and retention, and ensure alignment with the organization's mission and standards. Will require occasional in-person chapter visits, setting up and managing event registrations, and taking comprehensive meeting minutes.

• Relationship Building and Communications: Cultivate strong relationships with chapter leaders, volunteers, and community partners to foster collaboration and engagement within the local community. Facilitate effective communication between HQ and chapters, ensuring they receive the necessary resources, updates, and information.

• Training and Development: Collaborate with subject matter experts to create training resources to support continuous learning and development while ensuring content aligns with organizational goals. Organize training sessions, workshops, and resources to empower chapter leaders and volunteers with the skills and knowledge to be successful. 

• Event Coordination: Collaborate with chapter leaders to plan and execute chapter events and initiatives seamlessly. Utilize event management tools to streamline coordination processes and enhance efficiency. Ensure that all events align with the organization's mission, values, and specific objectives.
  
  
  
• Data Management and Feedback Collection: Maintain accurate records and track performance metrics of chapter activities, including events, initiatives, and volunteer involvement to assess the effectiveness of chapter engagement strategies. Implement systematic processes for collecting feedback from chapter leaders, volunteers, and members. Provide regular reports to the Manager of Chapter Engagement, offering insights into key trends while identifying strengths and areas for improvement.

Qualifications:

• Bachelor's degree (preferred but not required) in a relevant field (e.g., nonprofit management, community development, or a related area).
• Proven experience in nonprofit or community engagement.
• Strong interpersonal and communication skills, with the ability to build relationships and collaborate effectively with diverse stakeholders.
• Excellent organizational and project management abilities.
• Knowledge of nonprofit governance, volunteer management, and chapter development best practices.
• Experience with event management tools such as Cvent preferred.
• Proficiency in using software and tools for data management and reporting.
• Association management or not-for-profit experience is highly desirable. 
• Upon hiring, acquiring basic knowledge of internal audit principles and awareness of the changing demands on the profession will be expected.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

This position will require work in our Headquarters office in Lake Mary, FL 40% of the time.