Call Center Supervisor

Leading a team of Call Center Specialists in a fully remote environment, the Call Center Supervisor will manage daily operations, handle escalated patient issues, and ensure high-quality service delivery while meeting productivity and compliance standards. Key responsibilities Supervise and support a team of Call Center Specialists, providing coaching and performance oversight Monitor queue activity and workloads to meet service levels and productivity targets Handle escalated patient calls and conduct regular call monitoring and quality reviews Required qualifications High School Diploma or Equivalent required; Associate's or Bachelor's degree preferred Minimum 5+ years of call center or customer service experience, preferably in healthcare or billing 2+ years of experience in a leadership or supervisory role strongly preferred Strong understanding of call center operations, performance metrics, and quality standards Proficiency in Microsoft Office applications and call center systems