Library Associate

Join Cumberland County Public Library as a Library Associate and make a meaningful impact by connecting community members with the information, resources, and services they need. In this role, you will provide exceptional customer assistance at multiple service points while helping customers discover materials and resources that meet their informational and recreational interests. You will use independent judgment to assist with information requests, materials selection, and a variety of library services and programs. Depending on the location, you may also have the opportunity to serve as a Team Lead and support the daily operations of the library. If you are passionate about serving the community, enjoy working with people, and want to contribute to an innovative and welcoming library environment, we invite you to apply! Provides friendly, knowledgeable, and effective assistance to library customers in person, by telephone, and through digital communication channels Staffs assigned public service points and assists customers with questions, requests, and general library services Helps customers locate information and materials and navigate library resources, services, and databases Assists customers with library technology, including desktop computers, laptops, printers, scanners, fax machines, e-readers, and software applications Provides instruction and guidance to customers on digital literacy, library resources, research tools, and technology Performs basic troubleshooting of library equipment and assists customers in resolving common technology issues Assists with planning, promoting, and implementing programs and events for adults, including workshops, lectures, book clubs, and other activities Participates in collection maintenance activities, including evaluating, weeding, and discarding materials under general supervision Assists with collecting, compiling, maintaining, and reporting library statistics and other program or service information Collaborates with library staff to support daily operations and deliver quality programs, services, and resources that meet the needs of the community Graduation from an accredited four-year college or university and two (2) years of relevant public library experience or progressive customer relations experience in the public sector; or an equivalent combination of education and experience. Knowledge of library procedures, collection management practices, library systems, and services Knowledge of readers’ advisory methods, resources, and information sources Knowledge of library card registration requirements and customer service procedures Knowledge and ability to provide library information services and effectively assist customers with their information needs Skill in communicating effectively, both orally and in writing, with co-workers and the general public Skill in using computers, accurately operating keyboards, navigating the Internet, and utilizing online public access catalogs (OPACs) and specialized library databases Ability to instruct customers in the use of library equipment and technology, including photocopiers, fax machines, payment equipment, public computer reservation software, and self-checkout systems Ability to operate audiovisual equipment and effectively search online catalogs and library databases to locate information Ability to perform basic troubleshooting of computers, printers, copiers, fax machines, and other library equipment Ability to organize work, coordinate activities, and interact tactfully and courteously with customers, co-workers, and the general public Conditions of Employment: A formal transcript will be required. College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Human Resources, 117 Dick St. Fayetteville, NC 28301. In accordance with Session Law 2025-16, candidates selected for positions involving work with children in any capacity will be required to undergo a fingerprint-based criminal history check conducted by the North Carolina State Bureau of Investigation (SBI). Successful candidates who receive a conditional offer of employment with Cumberland County must pass pre-employment screenings, including criminal history checks and drug screenings, as required by Cumberland County Policies and Procedures, prior to beginning work or receiving a final offer of employment. Refusal to submit to testing or testing positive for prohibited substances will result in the withdrawal of the conditional employment offer. Cumberland County is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind. All employment decisions at Cumberland County are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other status protected by applicable laws and regulations. We encourage applications from all qualified individuals and will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr