Parts Specialist

Compensation Pay Range: $15.50 - $21.50. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums that may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Overview The Parts Specialist will provide all retail and installer customers with a high level of service and support store management in the accomplishment of assigned tasks. Bilingual candidates are encouraged to apply. Responsibilities Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.). Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise. Assist managers or installer service specialists in serving professional customers as needed. Complete assigned company training relevant to the position. Provide excellent service to customers calling the store on the phone by answering calls, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee. Maintain and secure the cash drawer, accept cash or checks, make accurate change, and process credit card transactions. Process exchanges and returns for credit in a friendly manner, following company policies and procedures. Address and resolve customer complaints in a friendly manner. Assist with the completion of daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, and cleaning. Prepare new, core, and warranty merchandise returns to be shipped to the distribution center. Assist with monthly stock adjustments and inventory cycle counts. Operate brake lathe and other store test equipment after corresponding training and company requirements are met. Perform various in-store services for customers (where state and local laws allow), such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules. Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company mandated driving eligibility requirements). Perform all other duties as assigned. Qualifications Ability to quickly match alphanumeric sequences. Ability to provide outstanding, friendly, and professional customer service. Multitasking skills: simultaneously handling customers on the phone and in the store. Familiarity with automotive parts, cataloging, Weatherly Index system, and automotive sales or service. ASE certification (desired). Fluency in multiple languages (Spanish highly desired). Benefits Competitive wages and paid time off. Stock purchase plan and 401(k) with employer contributions. Medical, dental, and vision insurance starting day one. Optional Flexible Spending Account (FSA). Team member health and wellbeing programs. Tuition educational assistance programs. Opportunities for career growth. Equal Opportunity Employer O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or other protected status as defined by applicable law. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please email View email address on click.appcast.io or call View phone number on click.appcast.io, and provide your requested accommodation and position details. #J-18808-Ljbffr