BERT OGDEN VOLVO EDINBURG SERVICE TECHNICIAN

Bert Ogden Volvo Edinburg Service Technician

Position Title: Service Technician

Department: Service

Reports To: Service Manager

Purpose: The General Technician is responsible for performing vehicle repair and maintenance work as assigned in accordance with dealer and factory standards. S/he also will oversee the work of any apprentice technician assigned to him/her.

Essential Duties:

• Receive repair orders from dispatcher and take to stall area.
• Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
• Diagnose cause of any malfunction and perform repair.
• Communicate with parts department to obtain needed parts.
• Save and tag parts if the job is under warranty or if requested by the customer.
• Examine the vehicle to determine if additional safety or service work is required.
• Advice service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised.
• Document work performed.
• Road-test vehicles when required or refer to the test technician, keeping in mind that customers' vehicles should not be used for personal errands.
• Supervise work of any apprentice technicians as assigned.
• Attend factory-sponsored training classes.
• Keep abreast of factory technical bulletins.
• Ensure that customers' cars are kept clean.
• Keep shop area neat and clean and be able to account for all dealership-owned tools at all times.
• Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes.

Job Requirements:

• **Must be 21 years old or older
• **Must be able to pass a drug test
• **Must be able to pass a background screening
• **High school diploma or the equivalent.
• **Ability to read and comprehend instructions and information.
• **ASE certification preferred.
• **General mechanical skills.
• **Valid driver's license and a good driving record.
• **Manual dexterity.
• **Good Judgment.