RN - Hospice

Hospice Clinical Manager

The Hospice Clinical Manager has direct responsibility for patient care services provided by the Home Health program. This position serves as a pivotal point in communication with field staff, support staff, referral sources, and other managers/departments to ensure extraordinary service delivery. The Clinical Manager provides orientation, training, and support for both newly hired and existing clinicians. This role serves as a mentor for case management and participates in the assessment and planning of appropriate care. Monitors individual staff performance and completes formal performance evaluations of all members of the clinical team. Identifies gaps in performance, coaches for improvement, and initiates performance correction plans and disciplinary action as needed. Using program data, conducts utilization and productivity analyses and provides regular reporting to ensure efficient use of agency resources. Promotes safe patient care practices. Reviews patient care incident reports and initiates appropriate corrective action within 24 hours of the incident. Facilitates patient and employee scheduling/assignment in collaboration with support staff to ensure timely initiation of care. Serves as a liaison to the intake and billing departments. Troubleshoots problematic patient onboarding and claims processing issues. Coordinates with other management staff to organize and conduct regular staff meetings, maintaining minutes and follow-up for those not in attendance. Reviews adherence to financial budgets, identifies negative variances, and problem-solves for root cause. Maintains a consistent focus on key performance behaviors to drive favorable clinical and financial outcomes. Enforces accountability in clinical performance using direct observation and coaching as needed. Coordinates with supply vendors to ensure patient care needs are met in a timely manner. Reviews supply utilization and provides reporting to management. Participates in interviewing and hiring staff. Monitors staffing ratios to ensure adequate and appropriate staffing for services. Allocates resources appropriately to ensure efficient service delivery during all hours of operation. Ensures monthly posting of staff schedule according to agency protocols. Responds to customer complaints within 24 hours of receipt. Assists clinical staff in problem-solving related to routine service delivery, crisis, or other critical situations. Promotes safe work practices and work environments to protect the safety and wellbeing of employees. Coordinates with Human Resources in the event of worker injury. Reviews employee bi-weekly timesheets for approval and approves leave requests. May participate in community and industry events to represent the hospice program. In the absence of leadership, oversees all operations and patient care service delivery. Participates in the on-call rotation.