Business System Analyst - NetSuite ERP

SCOPE:Christensen, Inc. is a privately held, mid-market fuel, propane, and lubricants distributor operating across the western United States. As the organization continues to modernize and scale its systems landscape, we are implementing NetSuite as our core ERP platform.We are seeking a Business Systems Analyst – NetSuite ERP & Financial Systems to support day-to-day operations, system administration, and user support across NetSuite and a broader portfolio of integrated financial and business systems.This role sits within the Finance & Accounting Applications & Systems Team (FAAST), a centralized team supporting 15+ systems and their integrations. This position will play a key role in supporting the NetSuite ERP environment while continuing to manage ticket-driven support across systems such as Salesforce, DM2, GP, ServiceNow, and others.This is a high-impact, high-visibility, execution-focused role requiring strong prioritization, independent ownership, and cross-functional collaboration with Finance, Accounting, Operations, and IT.SIGNIFICANT ACTIVITIES & DELIVERABLESUser Support & Ticket ManagementServe as a primary point of contact for NetSuite ERP and financial systems support tickets, ensuring timely resolution and clear, professional communicationTriage, manage, and resolve help tickets across multiple financial and business systems supported by FAASTBalance ticket workload across systems while meeting service expectations and minimizing business disruptionNetSuite ERP Administration & SupportAct as the primary analyst supporting day to day NetSuite ERP operationsProvide hands-on support including transactional troubleshooting, data validation, and user access managementSupport configuration, testing, and optimization of NetSuite (roles, permissions, workflows, forms)Partner with Finance and Accounting teams to support critical processes and resolve system issuesSupport ERP implementation, stabilization, and continuous improvement effortsSystems Administration & EnablementConfigure, test, and support functionality across integrated systems including forms, workflows, roles, permissions, and data structuresSupport enhancement requests, backlog items, and continuous improvement initiatives aligned with business prioritiesIdentify opportunities to streamline processes, reduce manual effort, and improve user experienceIntegrations, APIs, Coding & Data MappingSupport and troubleshoot system integrations, including API-based data exchanges between NetSuite and other enterprise systemsAssist with data mapping, validation, and transformation logic to ensure accurate data flowExecute SQL queries to support troubleshooting, validation, and reportingMaintain integration and system documentationStakeholder CollaborationWork directly with business users to understand system issues, document requirements, and deliver sustainable solutionsMaintain data accuracy across supported systems and proactively resolve discrepanciesCreate and maintain system documentation and job aids to support scalability and audit readinessAssume other responsibilities as assignedLEADERSHIP & TEAM REACHCollaborate with stakeholders on requirements, enhancements, and training efforts.Support accountability, consistency, and continuous improvement within FAAST.Operate independently while aligning work with team priorities, governance standards, and roadmap direction.Contribute positively to cross-functional partnerships and model Christensen’s core values.SKILLS & QUALIFICATIONSRequired ExperienceBA/BS in Business, Information Systems, or equivalent practical experienceExperience supporting NetSuiteExperience working in a ticket-driven, multi-system support environmentExperience supporting integrations, APIs, and data mappingWorking knowledge of SQLStrong analytical, troubleshooting, and communication skillsAbility to manage competing priorities and operate independentlyPreferred ExperienceExperience supporting or implementing NetSuite ERPExperience with finance or accounting systemsFamiliarity with Salesforce, legacy ERPs (GP, DM2), or similar systemsExperience with reporting or automation platformsPHYSICAL & MENTAL DEMANDSProfessional office environment with regular computer use.Extended periods of sitting or standing.Occasional lifting of up to 20 lbs.Regularly required to stand, walk, sit for long periods of times, talk, and hear.Repeating motions that may include the wrists, hands and/or fingers, with the ability to reach with hands and arms.This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.COMPANY OFFERED BENEFITSAs Christensen continues to fuel exponential growth, we pursue to offer a diverse portfolio of benefits coupled with our compensation and bonus incentive programs. A few elements of our benefit programs include:Health Insurance Benefits:Medical, Dental, Vision, plus Ancillary Plans.Flexible Spending Accounts for Health and Dependent Care, and Health Savings Accounts.Company provided long term disability and up to $50,000 of life insurance.401(k) plan with a generous company contribution.Paid time off in addition to 7 company paid holidays.Parental Leave Program.Employee Assistance Program.Employee Recognition Program.Employee Referral Bonus Program. #J-18808-Ljbffr