HVAC Service Manager - Residential

Job Description

Job Description

The Romanoff Group of Companies, headquartered in Columbus, Ohio, with offices in eleven markets covering eight states, are a blend of commercial and residential, electrical, heating & cooling, and plumbing companies primarily serving the new housing construction market.

Since our founding in 1982, our growth has been fueled by the pride and craftsmanship of our team, supported by exceptional project management and industry-leading expertise. As a 100% employee-owned company, we are deeply committed to the success of our team. This sense of ownership is reflected in the professionalism, integrity, and dedication we bring to every project — and in the positive impact we strive to make in the communities we serve.

We are actively seeking qualified candidates for the HVAC Service Manager - Residential position to join our award-winning team.

Great Reasons to Join:

• 11x Employee Voted Top Workplace
• Highly Competitive Wage
• Excellent Benefits Package (Health/HSA/Vision/Dental/Life/STD/LTD/Accident and Critical Illness)
• $15k Company Paid Life Insurance 
• 401(k)
• Employee Stock Ownership Plan (We are 100% employee owned)
• Training and Support
• Paid Time Off and Paid Holidays
• Advancement Opportunities
• Paid Apprenticeship and Educational Reimbursement

Standard Work Schedule:

• Monday - Friday 7:00am - 4:00pm. MUST be willing to be flexible as jobs may change.  

Position Summary:

The HVAC Service Manager - Residential will coordinate field activities and staff by delivering assignments, instructions, and alerts via the organization's communications network.  

Position Responsibilities:

• Answers incoming calls and communications. 
• Review tickets sent in by builders daily. 
• Coordinates response and delivery of received information to field staff. 
• Coordinate with admins on any permit/inspection requirements. 
• Dispatches and deploys staff, vehicles, and/or units based on communications received. 
• Maintains calm communication with and provides instruction to incoming callers. 
• Coordinates with the builder(s) or homeowner (s) on scheduled work to be completed. 
• Enter jobs into Job cost, set up customer information, enter initials into contracts and enter work to be completed into service management. 
• Answer calls and emails regarding service and/or warranty questions.  
• Maintain records on all service and warranty work. 
• Enforce and oversee that all service technicians collect for services rendered (when applicable).  
• Forward any builder responsible service invoice directly to the builder.  
• Collect any outstanding service account receivables.   
• Coordinate with team to ensure any service emergency is scheduled and properly handled.  
• Coordinate with builders regarding items for installation such as lights, fixtures, and smoke detectors. 
• Additional duties as assigned.

Qualifications:

• Required: 5+ years relevant experience.
• Required: High School diploma or GED.
• Required: Valid driver’s license.
• Preferred: EPA Certification or trade licenses. 
• Preferred: New construction experience a plus. 

Physical Demands:

• Must be able to sit at a desk and/or computer for prolonged periods of time. 
• Must be able to occasionally lift and/or move up to 25 lbs.

Benefits and Compensation;

We provide a comprehensive package of employee benefits including: Medical, Dental, Vision, Life/AD additional voluntary benefits such as STD, LTD, Critical Illness, Accident Insurance, paid vacation, and holidays; 401(k) and company paid Life Insurance, and we are 100% Employee Owned.

Must be able to pass a pre-employment drug screen and background check.

EEO Statement:

We are proud to be an Equal Opportunity Employer and will provide employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws and prohibit discrimination and/or harassment of any kind.