Project Operations Manager

Job Description

Clean Harbors is hiring for a Project Operations Manager (internally known as an Implementations Program Leader) to sit in our Norwell, MA office. In this role you will facilitate and be responsible for the onboarding of the company's newest largest customers. You will work with key stakeholders across the company and develop an activation program focused on contract initiation, system(s) set up and accuracy, supply chain efficiencies, service, and support team readiness, as well as an integrated sales and commercialization strategy. You will lead a critical role in ensuring we deliver superior customer onboarding experience.

Why work for Clean Harbors?

• Health and Safety is our #1 priority, and we live it 3-6-5!
• Competitive wages
• Comprehensive health benefits coverage after 30 days of full-time employment
• Group 401K with company matching component
• Opportunities for growth and development for all the stages of your career
• Generous paid time off, company paid training and tuition reimbursement
• Positive and safe work environments

Responsibilities

• Lead the end to end onboarding and implementation of new customers, coordinating across all functional areas of the organization to ensure seamless client experience.
• Develop, manage, and execute comprehensive project plans including scheduling, milestone tracking, risk identification, and issue resolution utilizing appropriate project management tools and methodologies.
• Partner with Operations and Customer Service teams to deliver a consistently high standard of service to clients throughout the implementation lifecycle.
• Delegate tasks and responsibilities effectively, ensuring the right personnel are engaged at the right stages of each project.
• Produce and maintain all project related documentation and collateral, ensuring materials are accurate, current, and accessible to relevant stakeholders.
• Provide regular, structured status updates and progress reports to management and cross functional team members, proactively surfacing risks and recommended actions.
• Manage a concurrent portfolio of projects, balancing priorities and resources to meet commitments across all active engagements.
• Serve as a decisive leader and key decision maker, driving alignment and momentum across internal teams and client stakeholders.
• Perform additional duties as assigned.

Qualifications

• Bachelor's degree in Business Administration or a related field required; 3-5 years of relevant experience may be considered in lieu of a degree.
• Proven experience in implementation project planning and management, with a demonstrated ability to lead complex, multi stakeholder initiatives from initiation through completion.
• Project Management certification (PMP or equivalent) preferred.
• Exceptional communication and leadership skills, with the ability to manage cross-functional teams, influence stakeholders, and present confidently to large groups including senior executives and clients.
• Strong organizational and task management abilities, including prioritization, goal setting, planning, delegation, and disciplined execution across multiple workstreams.
• Critical thinker and effective problem solver, able to assess challenges quickly and drive practical, well reasoned solutions.
• Collaborative team player with a proven ability to thrive in a team oriented environment, building strong working relationships across functions and levels.
• This position is based in Norwell, MA.

Join our team today! To learn more about our company, and to apply online for this exciting opportunity, visit us at

Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is one-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us.

We thank all those interested in joining the Clean Harbors team; however, only those that complete the online application and meet the minimum job qualifications will be considered for this role.

Clean Harbors is a Military & Veteran friendly company.

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