Tech-Savvy Personal Teller & Banking Guide

Overview Ready to combine top‑notch member service with cutting‑edge technology, EECU is looking for a tech‑savvy, people‑loving Personal Teller Consultant to be the friendly face and helpful guide behind our banking experience! Key Responsibilities Perform teller transactions via Personal Teller Machines with a smile—yes, even on camera! Seamlessly transition between chat, text, video, and online member support Open accounts online, back up mail tellers, and handle back‑office processing Deliver warm, professional, and responsive service through every channel Build genuine rapport while identifying needs and offering tailored financial solutions Proactively sell, initiate, and support marketing initiatives that make a difference Qualifications Minimum one to two years in a high‑quality customer service experience Six months financial institution/call center experience Must be comfortable being on video throughout the day to assist members Must be able to handle multiple channels at once Professional written and oral communication skills Organization and time management Places a sense of urgency in responding to members Must be able to work between our extended hours Monday‑Friday 7:45 am‑6:30 pm and Saturdays 8:45 am‑2:15 pm. May have extended hours for special events. Bilingual a plus Compliance Responsible for compliance of all Federal and State rules and regulations pertaining but not limited to Bank Secrecy Act, Anti‑Money Laundering, Bank Bribery Act, NCUA Privacy Regulations, Reg DD, Reg E, Reg CC, Reg Z, Reg B, FCRA/FACTA, and Service Members Civil Relief. Required to attend initial and ongoing annual Bank Secrecy Act training. Benefits Competitive hourly pay + monthly incentives Engaging, fast‑paced environment Opportunities to develop and grow your career Be part of a team dedicated to excellence in service Why You'll Love It You’ll be the face of innovation in modern banking You get to connect with people while using tech that makes banking easier and better EECU is an EOE/Vets/Disabled Employer. We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran’s status or on the basis of disability. For more information on our organization and our best‐in‑class benefits, please visit EECU Careers at #J-18808-Ljbffr FORT WORTH METRO BLACK CHAMBER