Administrator, Leasing (Front Desk)

Administrator, Leasing (Front Desk)

Reports to: Vice President, Operations

Primary Function: Front Desk and Administrative Support

Status: Full-Time, Non-Exempt

Location: Parkmerced, CA (On-Site)

Summary

Brick and Timber (the Company) is seeking an Administrator, Leasing (Front Desk) for its residential multifamily portfolio in the San Francisco Bay Area. The Leasing (Front Desk) Administrator serves as the face of the leasing office, playing a key role in creating a welcoming, professional, and organized environment for residents, visitors, and team members. This role supports daily office operations, coordinates communication across departments, and provides high-level administrative assistance to ensure smooth and efficient property management functions.

The Company is a property management company focused upon managing residential apartment properties in the Bay Area. The Company seeks to attract and retain motivated real estate professionals who love the unique local Bay Area culture.

At Brick + Timber, we think renters can experience San Franciscos old-world charm without having to endure the 70's avocado fridge. We work hard to find historic apartment buildings in all the best San Francisco neighborhoods. Our architectural crew then carefully renovates each structure, restoring its unique characteristics, and builds modern amenities into the units. We believe living spaces should have integrity and are deeply committed to our tenants.

Primary Responsibilities

• Greet and assist residents, prospects, vendors, and guests with professionalism and warmth
• Manage front desk responsibilities, including answering phones, responding to emails, and routing inquiries
• Maintain an organized, professional reception space and track office supply inventory, placing orders as needed
• Support vendor check-ins, appointment scheduling, and access coordination as needed

Resident & Prospect Support

• Provide accurate information about available units, amenities, pricing, and leasing policies
• Assist with tour scheduling and coordinate appointments for leasing agents as needed
• Respond to resident and prospect questions, routing them to Leasing, Resident Services, or Maintenance as appropriate
• Support a positive resident experience by maintaining a welcoming and responsive front desk presence

Communication & Coordination

• Serve as a communication hub for the leasing office, ensuring messages are delivered promptly and professionally
• Assist with internal scheduling, team meetings, and event logistics
• Draft, format, and distribute resident notices and internal updates as needed

Process Improvement & Systems Use

• Utilize property management and productivity tools (e.g., Yardi, Zendesk, Monday.com) to maintain accurate records and support daily workflows
• Assist in updating standard operating procedures (SOPs) to improve consistency in administrative processes
• Provide input on ways to improve the front desk experience for guests and team efficiency

Minimum Requirements and Qualifications

• High school diploma or equivalent required; associate degree or higher preferred
• 2+ years of experience in customer service, office administration, or property management support
• Strong organizational, multitasking, and time management skills
• Excellent written and verbal communication abilities
• Comfortable using office technology and software platforms, including property management systems
• Ability to work both independently and collaboratively in a fast-paced environment
• Professional appearance, discretion, and positive attitude

Key Skills and Competencies

• Experience in real estate, property management, or leasing environment
• Familiarity with project management tools (e.g., Monday.com), CRM systems, and digital communication platforms
• Bilingual skills a plus (especially Spanish, Mandarin, or other languages common in the SF Bay Area)

Brick and Timber is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, and we prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Brick and Timber is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.