Escalations-Driven Customer Service Team Lead
Resource Innovations
Resource Innovations in Boston, MA is seeking a Customer Service and Rebate Processing Team Supervisor to lead our growing team. You will focus on resolving escalated customer complaints while supporting representatives on de-escalation and ensuring first-call resolution. The role emphasizes escalation management, coaching, and continuous improvement of call scripting and workflows to enhance payment reissues, client service, and overall efficiency. #J-18808-Ljbffr Resource Innovations
Vacancy posted more than 2 months ago
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