Cafe Assistant General Manager

Job Title Assistant General Manager – Bird Rock Coffee Roasters Location and Employment Type Location: La Jolla, CA Employment Type: Full-Time (32-40 hours/week) Reports To: General Manager & Regional Operations Manager Benefits 401(k) 401(k) matching Dental insurance Employee discounts Health insurance Opportunity for advancement Training & development Vision insurance About Bird Rock Coffee Roasters Since 2006, Bird Rock Coffee Roasters has been serving San Diego the best possible coffee while supporting farms socially, economically, and environmentally. We're more than a coffee company – we're a community of people committed to quality, genuine customer service, integrity, and continuous improvement. Opportunity We're looking for an Assistant General Manager who's ready to step into cafe leadership and help drive our business forward. This isn't just about managing shifts – it's about developing people, maintaining excellence, and building something meaningful alongside a team that genuinely cares about what they do. What You'll Do Support the GM in coaching, developing, and inspiring your team. Manage shift operations including opening/closing procedures and service standards. Handle inventory management, ordering, and cost control. Step into problem-solving mode when challenges arise. Maintain our product quality standards – every single time. Ensure guests receive genuine customer service that reflects our values. Monitor and improve key metrics: service times, ticket averages, labor costs. Uphold cafe maintenance and aesthetic standards. Exposure to P&L management and understand how your decisions impact the business. Participate in ongoing training and leadership development. Build your skills in business operations, team management, and specialty coffee. Embrace fierce conversations and authentic communication. Take ownership of your growth and your team's success. What We're Looking For Required 1-2 years of supervisor or team lead experience. Strong multi-tasking abilities and problem-solving skills. Cash handling and POS system experience. Ability to work weekends, holidays, and flexible hours. Genuine passion for customer service. Preferred 3+ years in retail or customer service environments. 2-3 years in cafe, restaurant, or food service. 1-2 years in specialty coffee (we'll teach you if you're eager to learn!). Experience with inventory management. Core Competencies Care deeply about coffee quality and attention to detail. Communicate directly, kindly, and authentically. Want to understand the business, not just run shifts. Lead with curiosity and a growth mindset. Value building real relationships with your team and guests. Take pride in creating excellent experiences. Other Benefits Competitive compensation. Health benefits (for eligible positions). Free coffee (obviously) and cafe discounts. Ongoing training and professional development. Clear leadership development path. Equal Opportunity Bird Rock Coffee Roasters is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Bird Rock Coffee Roasters