Workplace Resolution Specialist

Job Description

Job Description

Position: Workplace Resolution Specialist - Full Time
Location: Bloomfield, CT; Ledyard, CT; or Westfield, MA based upon candidates geographic location (Requires regular travel among Viability programs and office sites.)
Schedule: Monday-Friday 8:00AM-4:30PM

About Viability:

At Viability, we are committed to fostering a workplace where every employee is treated with dignity, respect, fairness, and professionalism. We believe that maintaining a safe and respectful workplace requires clear processes for raising concerns, thoughtful investigation of workplace complaints, and consistent accountability. We are seeking a Workplace Resolution Specialist to serve as a trusted, neutral resource for employees and leaders and to manage workplace complaints from initial intake through investigation and resolution.

Position Summary:

The Workplace Resolution Specialist is Viability’s dedicated resource for receiving, investigating, and resolving workplace complaints, including allegations of harassment, discrimination, retaliation, hostile work environment, and violations of Viability policies, procedures, or applicable employment laws. This is a high-trust position with significant responsibility and independence. The Specialist owns the complaint process from intake through resolution and is expected to bring impeccable ethics, sound judgment, discretion, and unwavering impartiality to every case. Because this position is regularly entrusted with highly sensitive and confidential information, the successful candidate must demonstrate the highest standards of personal integrity, professionalism, confidentiality, and discretion. The Specialist must be comfortable navigating complex, emotionally charged, and high-stakes situations while ensuring that all parties are treated fairly, respectfully, and consistently.

Duties and Responsibilities:

• Serve as the primary intake point for workplace complaints, including allegations of harassment, discrimination, retaliation, hostile work environment, and Code of Conduct concerns.
• Promptly document, acknowledge, assess, and appropriately triage workplace complaints.
• Plan and conduct thorough, timely, and impartial workplace investigations.
• Identify relevant witnesses, gather and preserve documentary and other evidence, conduct structured interviews, and evaluate conflicting information.
• Apply a preponderance of the evidence standard, where appropriate, to reach objective, well-supported, and defensible findings.
• Maintain strict confidentiality

Required Qualifications:

• Bachelor’s degree in Human Resources, Employment Law, Organizational Behavior, or a related field; equivalent relevant experience may be considered.
• Minimum of four years of experience conducting internal workplace investigations, employee relations, HR compliance, or a comparable role involving workplace complaint resolution.
• Working knowledge of Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and other applicable federal and state employment laws and regulations.
• Demonstrated high level of personal integrity and ethics, with a proven ability to maintain strict confidentiality and exercise impartiality and sound judgment under pressure.
• Excellent interviewing, active listening, and interpersonal skills, including the ability to establish trust while maintaining appropriate professional boundaries.
• Strong analytical skills and the ability to evaluate complex, incomplete, or conflicting information and synthesize it into clear, objective, and defensible findings.
• Exceptional written communication skills, including demonstrated experience preparing investigation reports, findings memoranda, or other documentation suitable for executive or legal review.
• Demonstrated sound judgment, professionalism, and composure when managing sensitive, emotionally charged, or high-stakes workplace matters.
• Ability to manage multiple investigations and competing priorities while maintaining thoroughness, accuracy, timeliness, and confidentiality.

Preferred Qualifications:

• SHRM-SCP, SPHR, or comparable senior-level HR certification.
• Certificate or specialized training in workplace investigations, such as a credential or program offered by the Association of Workplace Investigators (AWI).
• Experience conducting workplace investigations or employee relations work in a human services, healthcare, nonprofit, or similarly mission-driven organization.
• Experience working directly with executive leadership and/or outside employment counsel on sensitive workplace matters.

“Viability values our employees and the talents that they bring with them every day. Last year 30 staff members were promoted within the agency to roles that supported their professional growth.”

Full-time Viability staff members are eligible for the following:

• Health, Dental & Vision insurance plans.
• Dependent care flexible spending account.
• Flexible Spending & Health Savings account.
• Pet-plan discount program offered through Fetch.                    
• Company paid Long-term Disability insurance.
• Company paid Short-term Disability insurance. (NY & OK employees only)    
• Company paid Life & AD&D insurance.

Benefits & Perks for all Viability staff members:

• Employer matched 403B contributions starting day 1 of employment.
• Eligible for Tuition Reimbursement.
• Generous paid time off.
• 11 Paid Holidays a year.
• Access to training and professional development resources through our comprehensive online learning platform.
• Referral Incentive bonus. For every friend, family member, or previous co-worker you refer t