Receptionist / Front Desk Associate

Receptionist / Front Desk Associate The Receptionist serves as the first point of contact for members, guests, and visitors, providing a warm, professional, and welcoming experience. This role is responsible for managing front desk operations, handling communications, and supporting administrative functions to ensure seamless daily club operations. Key Responsibilities Greet members, guests, and visitors in a friendly and professional manner Answer and direct incoming phone calls promptly and courteously Assist members with general inquiries, reservations, and club information Manage front desk area, ensuring it remains organized and presentable Receive and distribute mail, packages, and deliveries Maintain accurate records, logs, and basic member information Support administrative tasks such as data entry, filing, and document preparation Coordinate with departments (golf, tennis, dining, fitness, etc.) to assist member needs Handle member concerns or direct them to the appropriate department Assist with event sign-ups, reservations, and check-ins as needed Monitor clubhouse traffic and ensure proper guest sign-in procedures Qualifications High school diploma or equivalent required Previous customer service or front desk experience preferred Strong communication and interpersonal skills Professional appearance and demeanor Ability to multitask and remain organized in a fast-paced environment Proficiency in Microsoft Office (Outlook, Word, Excel) Experience with club management systems (e.g., Jonas) is a plus Core Competencies Exceptional customer service and member-focused attitude Strong attention to detail and organizational skills Reliable and punctual Ability to handle sensitive information with professionalism Team-oriented with a positive, can-do attitude Work Environment & Expectations Primarily stationed at the front desk of the clubhouse May require standing for extended periods Flexible schedule, including weekends, holidays, and peak club hours Culture: "Our Receptionist helps set the tone for a welcoming club experienceensuring every interaction is a 'hole-in-one' for our members."