Risk Management Officer (Security Officer)

The Risk Management Officer plays a critical role in ensuring the safety and well‑being of guests and staff at Swissôtel Chicago. Responsibilities Responsible for the Health and Safety of all hotel guests and colleagues Providing warm, friendly and helpful service Full understanding and execution of all aspects of the life safety system (Fire, Evacuation, Bomb Threat, Emergency Medical Procedures, etc.) Abiding by and enforcing all hotel policies and procedures and working with hotel management to correct any violations when possible Reporting any violations not corrected immediately Documenting, filing and reporting all incidents occurring within the hotel and conducting full investigations Demonstrating ability to effectively deal with colleagues and guests, using diplomacy to defuse anger and collect accurate, detailed information Patrolling assigned areas to ensure only hotel colleagues, guests and visitors are on property Responsible for all Lost and Found procedures Ensuring package pass procedures are followed for all hotel items leaving the hotel Enforcing key control policy, including sign‑in/out procedures and conducting key inventory at the beginning and end of each shift Any other tasks that may be assigned Physical Aspects of the Position Constant standing and walking throughout the shift Constant bending, kneeling, pushing, pulling Occasional lifting and carrying up to 20 lbs Occasional ascending or descending ladders, stairs and ramps Qualifications High School Diploma or GED an asset 1-2 years related experience an asset Basic knowledge of Excel, Word and Opera an asset Strong interpersonal, organizational and problem‑solving abilities Ability to conduct detailed report writing Ability to work well under pressure in a fast‑paced environment Ability to work rotating shifts as needed (morning, afternoon, mid‑shift, overnight) Ability to work varying schedules to reflect the business needs of the hotel Excellent communication skills (verbal and written) Ability to perform all housekeeping duties as outlined in hotel‑specific training and property‑specific checklists Ability to anticipate and focus attention on guest needs, being professional, welcoming and remaining calm and courteous at all times Detail‑oriented and able to handle multiple tasks Highly responsible and reliable Ability to work cohesively with fellow colleagues as part of a team with minimum supervision Benefits & Compensation Position hourly rate: $26.91 Employee benefit card offering discounted rates at Accor worldwide Learning & Development programs through Accor Academies Opportunity to develop talent and grow within the property and across the world Ability to contribute to Corporate Social Responsibilities, including Sustainability, Diversity, Inclusion & Belonging Comprehensive benefit package: health, dental, vision, life, disability & AD&D insurance, accidental injury insurance, hospital support, critical illness insurance, 401K plan, paid leave (vacation, personal, maternity/paternity, holiday) #J-18808-Ljbffr Swissôtel Hotels & Resorts