Cloud Support Site Lead

Cloud Support Site Lead

Reston, VA At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward!

As a trusted Microsoft partner in the federal space, the Site Lead role is a part of the Secure Operations Centers (SOCs) team providing end-to-end operational support for the Azure core and Office365 platform. Operational support is comprised of five workstreams teams: Livesite Engineering, Identity Management, Network Management, Tech Ops (Secure workspace operations) and Customer Experience (CXP). These teams span across various product groups, including Azure, Active Directory (AAD), and Office365. The services will be 24x7x365.

Here's what you need:

• Bachelor's degree plus 5+ years of experience, or in lieu of a degree 7+ years of experience, to include:
• cross team/group/org collaboration skills
• communication skills to include effectively tailoring messages to the specific needs of the audience
• excellent interpersonal skills, including the ability and willingness to initiate and manage relationships across the customer space
• experience in briefing to customers/clients
• experience with Microsoft Office tools (Powerpoint, Excel, Word, Sharepoint)
• lead and/or supervisory experience

• Ability to travel to sites within your region when needed. Shift work may be required
• Active US Passport required

Bonus points if you have:

• Experience with managed services project and/or in a secure operations center preferred
• Experience working in/with a data center
• Involvement supporting air gapped or any cloud environments a plus
• Experience with technical writing, SOP creation or knowledge articles
• Experience with PowerBI
• Experience supporting the Azure cloud environment

Security Clearance:

• Must have an active TS/SCI security clearance with Poly

The base pay range for this position in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is $126,300 - $243,100 USD