Personal Banker I

Overview Job Location: Gainesville Downtown Branch – Gainesville, TX 76240. Position Type: Full Time. First State Bank’s mission is to treat the community as our home, customers as our neighbors, employees as our family, and by so doing, create value for our shareholders. Summary Responsible for both teller and new account transactions, cross‑selling bank products/services, and resolving customer service issues. Process new accounts and transactions with accuracy and efficiency while delivering a professional customer service experience and adhering to banking regulations. Responsibilities Processing deposit & withdrawal transactions Balancing cash drawer and Teller Cash Recycler (TCR) Detecting and reporting fraudulent or suspicious activities Evaluating customer needs to suggest appropriate bank products & services Opening and processing all available new account types Taking wire requests Assisting customers with: Debit card and internet banking services Check ordering, stop payments, and closing accounts Problem resolutions & special requests Understanding loan options, including terms and rates Consumer loan application process Complete in‑branch closing process for consumer loan customers Performing other miscellaneous customer service functions Assisting supervisor with cross‑training other staff members Building customer relationships through needs‑based conversations that drive appropriate sales and customer loyalty. Ensuring all activities align with compliance requirements and support fraud prevention standards. Qualifications Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services, including needs assessment and satisfaction evaluation. English Language – Knowledge of the structure and content of the English language, including spelling, grammar, and composition rules. If hired for a bilingual position – Must be proficient in both English and Spanish language. Mathematics – Knowledge of arithmetic, algebra, and their applications. Excellent attention to detail. Job Specifications Oral Comprehension – Ability to listen to and understand spoken information. Oral Expression – Ability to communicate information clearly in speaking. Problem Sensitivity – Ability to recognize potential problems and know steps to correct them. Information Ordering – Ability to arrange actions or items in a specific order. Number Facility – Ability to add, subtract, multiply, or divide quickly and correctly. Speech Clarity – Ability to speak clearly for in‑person and phone communication. Near Vision – Ability to review customer information on computer or documents and visually identify customer identity. Speech Recognition – Ability to understand the speech of another person. Mathematical Reasoning – Ability to choose the appropriate mathematical methods to solve a problem. Reading Comprehension – Understanding written sentences and paragraphs in work‑related documents. Active Learning – Ability to apply new information for problem‑solving and decision‑making. Physical Requirements Lifting – Ability to lift a minimum of 10 pounds up to a height of 3–4 feet. Standing/Sitting – Ability to remain in stationary positions 75% of the business day. Dexterity – Ability to operate a computer and office machinery such as a calculator, adding machine, copy machine, and printer. Hearing – Ability to exchange accurate information with customers regarding their accounts and banking procedures. Other Duties Other duties as assigned. This job description is subject to change at any time. #J-18808-Ljbffr