New Home Counselor

New Home Counselor

At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind creating the best places to call home. From the development of award-winning, master-planned communities to the creation of well-designed homes, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community. As part of Brookfield one of the largest alternative asset managers in the world we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound sustainability practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures we are reimagining real estate from the ground up.

If you're ready to be a part of our team, we encourage you to apply.

Job Description

Overview:

The New Home Counselor is an integral part of the team responsible for the day-to-day operations of the sales center. This role involves providing exceptional customer service to existing and new customers while being a team player and champion of our values. The role of New Home Counselor includes receiving training and guidance from the Sales Manager. It also involves coaching from the Vice President of Sales and Marketing to develop skills in sales and customer relations.

Key Responsibilities:

• Ensure the overall sales process is effective and dedicated to achieving goals.
• Contribute to creating and implementing efficient sales and administrative programs.
• Meet or exceed sales targets as outlined in the Business Plan.
• Suggest and evaluate innovative ideas to improve sales pace and customer satisfaction.
• Develop and carry out an ongoing prospecting plan using various communication channels.
• Influence prospects to transition into homebuyers through proactive engagement.
• Provide personalized presentations to all prospects and a welcoming experience.
• Share comprehensive product and company information with customers.
• Build strong relationships with internal and external partners to generate leads.
• Professionally present and market sales center products, quick move-in homes, and model homes per company standards.
• Present and manage new home sales agreements, ensuring accurate system entry.
• Maintain effective communication with prospects and homeowners, including prompt lead follow-ups.
• Emphasize customer satisfaction as core business driver, playing a critical role in delivering a flawless home-buying experience.
• Gain a deep understanding of business processes (construction, estimating, marketing and administration) to enhance customer experience.
• Regularly interact with construction and purchasing teams to address sales-related challenges and changes.
• Ensure all company assets, including the sales center, model homes, quick move-in homes are professionally presented and marketed per company standards.
• Develop and implement innovative marketing solutions, explore alternative channels, and highlight product differentiation to enhance market appeal.
• Conduct ongoing competitive analyses, including reviews of product positioning, sales prices, premiums and marketing incentives.
• Research and evaluate market trends in both new home and resale markets.
• Compile and deliver detailed weekly reports on competitive insights.
• Assist in negotiations and conflict resolution during sales and escrow processes, advancing issues as necessary.
• Ensure timely and accurate submission of all required information for delivering sales contracts.
• Maintain active involvement in the regional residential community and homebuilding industries to stay informed and connected.

What You'll Bring:

• 3+ years of sales and providing an exceptional customer experience.
• Post-secondary diploma or degree in business or related area preferred
• Outstanding sales and customer service record
• New home or residential home sales experience is preferred.
• Proficient in computer knowledge and skills, CRM software experience
• Exceptional communication, time-management and interpersonal skills

What We Offer:

• Competitive compensation and total rewards package
• Excellent extended medical, dental, and vision benefits beginning day 1
• 401(k) matching, vesting begins day 1
• Career development programs
• Paid Volunteer Hours
• Paid parental leave
• Family planning assistance, including IVF, surrogacy and adoption options
• Wellness and mental health resources
• Pet insurance offering
• A culture based on our values of Passion, Integrity & Community!