Payments Operations Specialist

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

The Payment Operations Specialist supports daily ACH and payment processing functions by monitoring file transmissions, performing reconciliations, resolving exceptions, and ensuring compliance with operational procedures. The position requires strong analytical and problem-solving skills to identify, research, and resolve payment exceptions, support ACH and Check-related inquiries, manage operational escalations, and assist with onboarding activities. This role serves as a key liaison between customers, financial institution partners, and internal teams, providing operational support, issue resolution, and after-hours coverage to ensure critical payment processes are completed accurately and on time. Success in this role requires attention to detail, the ability to work independently in a fast-paced environment while managing multiple priorities, and a commitment to delivering exceptional service while maintaining the integrity and reliability of payment operations.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; or Monett, M;. Birmingham, AL; Louisville, KY; Troy, MI; Charlotte, NC.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

• Monitor and scheduling of inbound and outbound file transfers and reconcile all related information.
• Maintains necessary operating records, checklists, and procedures to ensure accuracy and timely completion of functions.
• Ensure compliance to policies and procedures.
• Provides support to customers and internal users in a courteous and professional manner.
• Assist with ACH research, communication between RDFIs and customers, and use of proper procedures for disputed ACH transactions.
• Identify, resolve and/or escalated issues to management for assistance as needed.
• Other duties will include training on multiple processes which includes reconciliation of ACH and Check exceptions.
• May perform other job duties as assigned.

What you’ll need to have:

• Minimum of 2 years of experience in the financial industry, or payment operations role.
• Must be able to work Monday - Friday (Shift is 2:00PM to 11:00PM CST) The timeframe is based on a traditional 8-hour workday with a 1-hour lunch, but the ending time may vary due to peak processing demands.
• Must be able to work an occasional Sunday and/or holiday on a rotating basis.

What would be nice for you to have:

• Accredited ACH Professional (AAP).
• Good customer service and communication skills.
• Analytical skills with ability to problem solve with excellent attention to detail.
• Able to type accurately and efficiently.
• Able to meet deadlines and handle multiple activities and assignments.
• Able to work with confidential materials and maintain confidentiality at all times.
• Proficient in Word, Excel, PowerPoint, and e-mail applications.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.