Desktop Support Technician

IT Support Specialist

As part of the Client Services team in Enterprise Technology & Services, and working under general supervision, you use advanced industry knowledge and USNH policies to support various hardware and software needs. You serve as the main contact for clients, communicating clearly with non-technical users. Your responsibilities include working independently or with others to handle essential user support tasks—such as deploying, monitoring, and maintaining Windows and Mac devices; troubleshooting network and printing problems; managing computer lifecycles and IT assets; configuring systems; and replacing computers. You deliver direct support to faculty and staff regarding computers, mobile devices, account access, networking, cloud storage, security, and data management. You also provide training and documentation on systems, software, policies, and procedures. In addition, you manage or contribute to projects that are key to the department's mission, and you actively seek opportunities to advance your technical and managerial skills.

Duties/Responsibilities

• Customer Support (50%)
• Resource Lifecycle Management (15%)
• Documentation (10%)
• Strategic and Project Planning (10%)
• Supervision (10%)
• Other duties as assigned (5%)

Requirements

• Minimum Acceptable Education & Experience:
• Required Licenses & Certifications:
• Knowledge, Skills & Abilities:
• Preferred Qualifications:

Applicant Instructions:

• Applications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed.

This position falls within the collective bargaining unit for the Keene State College Staff Association (KSCSA), an affiliate of the National Education Association of New Hampshire (NEA-NH).

Keene State College is located in the scenic Monadnock region of Southwest New Hampshire and is an affiliate of the University System of New Hampshire. Located approximately 2 hours from Boston or Hartford CT, and 4 hours from New York City, the region contains many opportunities to enjoy outdoor recreation, cultural events, and a strong sense of community.

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Compensation Pay Range: $23.01 - $38.03