Case Manager - Crisis Co- Response Team

Become a champion of hope.

At Rosecrance , we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery.

Position Summary

Provides mental health rehabilitation services and supports adults and families to decrease hospitalization and crisis episodes and to increase community functioning in order for the client to achieve rehabilitative, resiliency and recovery goals. Provide continuity of program services in an ethical, legal and moral manner within a safe and therapeutic environment, consistent with applicable regulatory and accreditation standards. Participate as a team member in the delivery of mental health services to clients and their families and facilitate the issues of recovery into their daily living situations.

Qualifications

• Bachelor degree Psychology, Counseling, Social Work, or other related field, or equivalent experience and training
• Must qualify at a minimum as a MHP per Illinois Department of Mental Health Rule 132.
• Excellent written and oral communication skills,
• Ability to quickly establish rapport,
• Computer proficiency required,
• Ability to navigate and complete documentation in the electronic healthcare record,
• Ability to accurately complete required documentation within the prescribed time frames
• Ability to present and coordinate lectures for clients, parents, staff, or community resources,
• Self-starter with ability to work independently,
• Ability to work within a team,
• Ability to manage multiple deadlines,
• Valid driver’s license and ability to meet Agency insurance requirements,
• Must have own transportation.
• Belief in the mission and vision of Rosecrance

Responsibilities

• Work scheduled hours and any additional hours deemed necessary by leadership. Some variation in scheduled hours may be required to meet company needs.
• Ability to motivate and problem solve with staff regarding effective clinical practices.
• Ability to be self-motived, seek improved performance, problem solving while meeting the complex needs of the clients and their families.
• Adapt verbal and written communication to the language and style of the client and their family.
• Complete all necessary documentation with in the appropriate time lines.
• Undertake primary case management responsibilities for designated clients.
• Provide crisis intervention services and medication monitoring as necessary.
• Conduct individual, group, and family sessions for clients and/or family members.
• Ensure that client service records are maintained consistent with regulations.
• Maintain communications with all staff (e.g. admissions, process, and discharge plans).
• Ability to coordinate services from a variety of community resources
• Utilize a variety of treatment concepts, evidence based practices and service modalities when providing care.
• Participate in on-call rotation as required.
• Present workshops, lectures and training to clients, families, staff and community groups as needed.
• Familiar with court proceedings and available to make court appearances on behalf of Rosecrance clients.
• Exhibits actions and makes decisions that align with the Rosecrance Code of Conduct and within the framework of the law.
• Serve as a member of the team, and participate in all team meetings, duties and activities as assigned.
• Serve as a role model to others and demonstrate excellent company stewardship.
• On call responsibilities may be required for this position
• Work alongside law enforcement officers
• Respond to live or active 911 calls that involve Clients experiencing Mental Health Crises
• Assist Law Enforcement Officers with de-escalation during crisis calls
• Assume other related responsibilities as assigned by management.

Schedule: Full-time

• Shift : Days; Monday – Friday 8:30am – 5:00pm

Work Location: Rosecrance Ware Center – Rockford, IL (Winnebago County Justice Center)

Work Mode: Onsite

Compensation & Rewards (pay is based on education, experience, and credentials)

• Base Pay: Bachelor's $46,800.00 a year

Our Benefits

Rosecrance values its employees and offers a comprehensive benefits package for you and your family:

• Medical, dental, and vision insurance (multiple plan options to meet your needs)
• 401(k) with employer match & discretionary contribution
• Group Life Insurance, LTD and AD&D
• Tuition assistance & licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness program, including an on-site gym at select facilities
• Discounts at participating retailers
• Daily pay available through UKG Wallet for financial flexibility

Who We Are

Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives.

We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.

Our Health and Safety Commitment

We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace.

Equal Employment Opportunity

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

Our Partnerships

• AARP Employer Pledge Program
• MSEP (Military Spouse Employment Partnership).

Ready to Make a Difference?
Apply today and be part of something bigger! Your role at Rosecrance will help transform lives—starting with your own.

Equal Opportunity Employer


This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.