Senior Event Operations Manager

We are located approximately 20 miles north of Boston and parking is free. We are also accessible by commuter rail on the Newburyport/Rockport line. Come and explore Endicott's seaside locale where employees are an important part of the bustling campus community!

Please apply today if this opportunity looks like the right fit for you.

Position Overview

Misselwood at Endicott College is a breathtaking oceanfront estate with historic charm, offering panoramic views and serving as the premier location for world-class events in Beverly, MA. Reporting to the Director of Event Operations, this role ensures the exceptional delivery of services for all event types, upholding Misselwood's reputation for superior hospitality and seamless event execution. This is an exciting opportunity for a professional with exceptional organizational, customer service, and operational skills who excels in a dynamic environment and takes pride in delivering unforgettable experiences for clients and guests.

As part of the Endicott College community, we offer a collaborative and professional environment that celebrates creativity and teamwork. The Senior Event Operations Manager is responsible for planning, coordinating, and executing high-quality events while overseeing all aspects of event operations, including client relations, budgeting, vendor coordination, and on-site execution. Central to this role is the comprehensive management of the Misselwood beverage program. The Senior Event Operations Manager will be responsible for the full lifecycle of bar operations-from the creative development of tiered libation stations and menu pricing to the hands-on supervision, scheduling, and training of the bartending team-ensuring that every drink served meets our high standards for hospitality, safety, and profitability.

About Endicott College
Endicott College is a vibrant community located on Boston's North Shore, with a beautiful oceanfront campus in Beverly, Massachusetts. We're known for combining academic excellence with hands-on learning, and we take pride in fostering a supportive environment for both students and employees.


Working at Endicott means joining a close-knit campus community where your contributions matter and where collaboration, creativity, and professional growth are valued.

Key Responsibilities

Coordination and Implementation of Events: 70%
• Manage logistics for various event types, including:
o Weddings, personal and corporate socials
o Day and multi-day meetings, overnight programs
o Misselwood hosted events and College/Internal events
• Provide unparalleled service throughout the coordinator and implementation process.
• Serve as the trusted point of contact for clients, ensuring seamless communication and capturing detailed requirements for housing, catering, alcohol service, and AV needs.
• Collaborate with internal departments to flawlessly execute each event, creating excellent guest and customer experiences.
• Provide exceptional on-site management for meetings, social events, and overnight programs, ensuring client satisfaction.
• Oversee and ensure timely preparation and delivery of billing documentation.

Beverage and Bar Management: 15%
• Oversee the bartending staff, including the creation and management of their work schedules and the implementation of comprehensive training programs.
• Manage the menu for libation stations, including the creation and pricing of tiered stations based on specific liquor and wine selections.
• Manage liquor ordering, inventory control, and vendor relationships to ensure preparedness and accuracy.
• Train staff on service standards, safety, and responsible alcohol service.
• Develop beverage programs, pricing strategies, and cost controls to maintain operational efficiency and profitability.

Day to Day Operations: 10%
• Oversee the quality and consistency of day-to-day operations to maintain high standards.
• Assist with onboarding of new Operations team members.
• Assist with supervising and mentoring of seasonal staff, fostering a collaborative and professional team environment.
• Scheduling of seasonal operations staff.

Other Duties: 5%
• Stay informed about industry best practices and emerging trends to enhance operational processes.
• Perform additional duties, operational responsibilities, and special projects as assigned or needed.
• Other duties as assigned.

Community Engagement
• Be an active participant in the life of the College by attending and supporting major events such as Commencement, Homecoming, and other all-hands-on-deck gatherings. As a member of the leadership team, model a strong commitment to community engagement.

Reporting Structure

Reports to the Director of Event Operations, Misselwood Events. Works under general supervision.

Supervisory Responsibilities

This position is responsible for overseeing, scheduling, and training the bartending team, including creating and managing work schedules and implementing comprehensive training programs. Additionally, this role assists with supervising and mentoring seasonal operations staff, fostering a collaborative and professional team environment.

Core Competencies

• Reliability: able to get the job done, available and engaged with the job and the Endicott community.
• Organization: organizes time and resources well so that work is done efficiently and on time.
• Communication Skills: has clear, effective and efficient ways of communicating, both orally and in writing.
• Adaptability: shows a willingness to adopt new ideas and to do things differently.
• Follow Through: takes ownership of projects and sees them through fruition.
• Customer Service: anticipates the needs and responds to queries in a timely, competent, and approachable manner.
• Initiative/Personal Leadership: identifies opportunities for improvement and actively contributes to solutions.
• Team Player: shows a willingness to collaborate and share information, knowledge and experience with team members.

Qualifications and Skills

• Bachelor's degree in event management, hospitality, or a related field.
• Minimum of 3 years of professional experience planning and executing events, including weddings, corporate, and social gatherings.
• Minimum of 3 years of experience in bar management, including staff supervision, inventory control, customer service, and daily operations oversight.
• Proven ability to manage multiple events simultaneously in a fast-paced, deadline-driven environment.
• Experience supervising and training staff, including seasonal teams, to ensure high standards of service and professionalism.
• Exceptional customer service skills with a proactive, solution-oriented approach.
• Strong written and verbal communication skills, with keen attention to detail and accuracy.
• Outstanding organizational and time management skills, with the ability to prioritize tasks and remain composed under pressure.
• Proficiency in Google Workspace and adaptability to new platforms.
• Ability to take initiative, think proactively, and maintain professionalism during stressful situations.
• Strong analytical and problem-solving skills.
• Commitment to timely and respectful communication, including responding to emails and voicemails.
• ServSafe, Crowd Manager, and AED/CPR certifications (or willingness to obtain).
• Physical ability to lift up to 40 pounds and remain on your feet for extended periods.
• Availability to work evenings, weekends, and flexible hours as needed.

In compliance with Massachusetts pay transparency law, the annual base salary range for this position is $70,000-$75,000. Endicott College considers factors such as (but not limited to) the scope and responsibilities of the position, relevant work experience, education, specialized skills, internal equity, and external market data when extending an offer. The final salary is determined by the Human Resources Office based on these factors. This range reflects base salary only and does not include benefits or other compensation.

Effective Date of Current Version: April 2026