Business Analyst

Columbia, United States | Posted on 05/26/2026 Actual Job Title Business Analyst - Consultant Job Type FT Contract Contract duration 1 year Date Opened 05/26/2026 Target Date 05/29/2026 City Columbia State/Province South Carolina Country United States Assigned Recruiter(s) Nagaraj Murugan Number of Positions 1 Job Description SCOPE OF THE PROJECT: THE CFS PROJECT IS PART OF THE DEPARTMENT OF SOCIAL SERVICES (DSS) AND IS RESPONSIBLE FOR DEVELOPING, IMPLEMENTING, AND MAINTAINING A FEDERALLY-MANDATED CHILD SUPPORT ENFORCEMENT SYSTEM (CSES) THAT PROVIDES COMPREHENSIVE SUPPORT TO THE OPERATION OF SOUTH CAROLINA’S CHILD SUPPORT ENFORCEMENT (CSE) PROGRAM AS WELL AS FOR COMPLETING THE DEVELOPMENT, IMPLEMENTATION, AND MAINTENANCE OF THE FAMILY COURT CASE MANAGEMENT SYSTEM (FCCMS) FOR ALL SOUTH CAROLINA FAMILY COURTS. DAILY DUTIES / RESPONSIBILITIES: This position is for a Business Analyst Project Lead and Functional Subject Matter expert who will be performing system testing, daily troubleshooting of complex defects, training, drafting General System Designs (GSDs) and assisting counties during the Maintenance and Operations phase of the FCCMS project. The Business Analyst‑Project Lead will report to the FCCMS Project Manager. Primary Responsibilities Business Analysis Review functional designs produced by vendor. Create models to document existing and proposed business processes. Develop General System Design (GSD) documents for new or enhanced system functionality. Analyze proposed business process and software changes. Testing Develop test scenarios/test cases and test scripts. Record and verify test results. Analyze and report test results. Report defects to Test Manager/Test Team. Participate in Incident Review Meetings as needed. Provide data analysis and root‑cause analysis as needed. Review requirements, component designs and use cases and maintain test‑script traceability. Prepare test data, including interface data files, for executing test scripts. Review test‑related work products, including system test reports, training materials, computer‑based training (CBT) courses and others as needed. Participate in monitoring and reporting on the execution of the System Development Contractor’s performance under the CFS Project contract as it relates to all testing phases, working with contractor tools to extract metrics and reports. Training Travel within the State to conduct onsite training as needed. Discuss application and configuration while relating application training to Clerks of Court. Follow up on end‑user questions with functional and technical experts promptly. Create and update end‑user training documents including Participant Guides, FAQs, Workarounds, and Customized User Manuals. Create computer‑based training videos. Other Responsibilities Create end‑user training materials as needed. Conduct level‑2 help‑desk support of higher‑complexity application defects. Follow up on end‑user questions with functional and technical experts promptly. Update application configuration as needed. Conduct help‑desk ticket resolution related to the FCCMS application. Communicate announcements, workarounds, and FAQs to all FCCMS application users. Create and update Adobe Acrobat forms and documents. Required Skills 5+ years of experience preparing, documenting, and executing test criteria, test cases, test scripts, and test plans for IT systems projects. 2+ years of experience using, configuring, and maintaining the Family Court Case Management System (FCCMS). 2+ years of experience with component testing, integration testing, security testing, performance testing, regression testing, and acceptance testing. Strong interpersonal skills with the ability to lead. Ability to present, communicate, and teach concepts clearly and concisely. Strong organizational skills. Effective oral and written communication with technical, non‑technical staff, customers/stakeholders, and executives. Ability to use MS Office, MS Visual Studio, and SharePoint effectively. Preferred Skills Experience documenting existing and proposed business processes. Previous judicial experience. Previous experience in state government. Experience testing Judicial or Case Management System Development projects. Experience with Agile or Waterfall methodologies. Experience with FCCMS. Required Education BS/BA degree or equivalent work experience. Required Certifications N/A #J-18808-Ljbffr Novalink Solutions