SOFTWARE APPLICATION TESTER

Software Application Tester

Performs assigned testing tasks on current projects to validate software applications as part of system implementations. This is a hands-on systems tester role focused on executing testing activities. Will be assigned multiple software applications and may face tight deadlines.

Execute test cases in accordance with test plans, project specifications, and business requirements.

Document, track, and communicate test results, issues, and resolutions.

Analyze information and workflows to identify appropriate actions, requirements, and process improvements.

Communicate professionally and effectively with internal and external customers, vendors, and company personnel via phone, email, correspondence, and in person.

Respond timely to inquiries, messages, and requests for information.

Accurately enter and maintain information within company systems and reporting tools.

Collaborate effectively in both team and independent work environments.

Maintain timelines in compliance with company, state, and federal guidelines.

Demonstrate adaptability, accountability, professionalism, and a willingness to accept constructive feedback.

Maintain regular and predictable attendance, including overtime or adjusted schedules as needed.

Perform other duties as assigned.

Qualifications

Proficient in Microsoft Office and Windows-based systems.

Strong analytical, organizational, and problem-solving skills.

Excellent verbal and written communication skills.

Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.

Ability to follow instructions and adapt to changing business needs.

Experience interacting professionally with customers, vendors, and cross-functional teams.

Knowledge of company procedures, workflow processes, and industry operations preferred.

Ability to work independently and collaboratively within a team environment.

P&C insurance industry knowledge preferred.

Education or Experience

High School Diploma

One-year testing experience and/or working in the insurance industry preferred, but not required.

Analytical, Communication, and Reasoning Skills

Ability to read, analyze, and interpret business documents, technical procedures, professional materials, and government regulations.

Strong written and verbal communication skills, including the ability to prepare reports, correspondence, and procedural documentation, and effectively present information to managers, customers, vendors, and other stakeholders.

Ability to analyze data, perform basic mathematical calculations such as percentages, premiums, commissions, and other business-related figures, and apply critical thinking to solve practical problems.

Ability to interpret and follow written, oral, and process-based instructions while managing multiple variables in a dynamic work environment.

Demonstrated problem-solving, organizational, and decision-making skills with attention to detail and accuracy.

Work Location: This position is required to work on-site for the first six (6) months to support training, onboarding, and business integration. Following the introductory period, the role may be eligible for a hybrid or remote work arrangement based on performance, business needs, and management approval.