Technology & Systems Analyst

Job Description The Technology & Systems Analyst provides integrated and advanced technical support for a large and complex organizational unit with specialized information technology requirements. The Analyst researches, analyzes, and defines complex user problems and requirements, develops systems and program specifications, and develops solutions independently, or in consultation with central information technology staff. Responsibilities Analyze existing and proposed information systems, applications, and business processes to identify functional requirements and opportunities for improvement. Collaborate with stakeholders to document system needs, workflows, and dependencies. Investigate and resolve complex system and application issues using structured analytical and fact‑finding methods. Support the college’s technology planning efforts by evaluating, recommending, and coordinating the implementation of approved hardware and software solutions. Participate in technology projects by translating business requirements into technical specifications and assisting with system configuration, testing, and deployment activities. Provide advanced technical support, guidance, and training to user support staff and serve as a technical resource to end users. Support and maintain unit‑level applications, databases, reporting tools, and web systems by performing configuration, maintenance, testing, and enhancements. Develop and maintain queries, reports, and scripts as needed to support data access and operational reporting. Coordinate updates to web applications and sites, including markup and configuration changes, to ensure reliability, security, accessibility, and compliance with established standards. Maintain current knowledge of emerging technologies, systems, and best practices. Participate in professional development activities to support continuous improvement and informed decision‑making. Perform additional responsibilities in support of college operations and strategic priorities. Qualifications Minimum Education & Experience: Bachelor's degree in Computer Science, MIS, or related field with one year of IT‑related experience; or Bachelor's degree with no specific field and two years of IT experience; or Master’s degree with one year of IT experience; or a combination of five years of IT experience and validated training. Preparation for relevant IT certification is considered related training. Preferred Competencies: Systems analysis and solution design; technical troubleshooting across integrated systems; knowledge of SQL and/or scripting/programming for reporting and automation; web support and development (CMS, HTML/CSS/JS, server‑side technologies); hardware and software application support; end‑user support, technical training, and documentation; cross‑functional collaboration in higher education; technical communication with non‑technical stakeholders; knowledge of accessibility, security, and institutional technology standards. Current work authorization in the United States. This position is not eligible for visa sponsorship. Senate Bill 1310 eligibility: Four years of direct experience for a bachelor’s degree or equivalent. This position may be subject to a Level 1 or Level 2 criminal background check. The University of South Florida is an equal opportunity employer that does not discriminate on the basis of protected characteristics. Applicants for USF employment are entitled to request reasonable accommodations. #J-18808-Ljbffr University of South Florida