Ninja Program Manager

The OpportunityThe Ninja & Adventure Center Manager/Head Coach provides leadership, program oversight, and day-to-day management of Chelsea Piers Stamford’s Ninja program and Adventure Center (trampoline park/rock wall). This role is responsible for driving business growth, staff leadership, curriculum development, athlete experience, and the safe and effective operation of the Ninja & Adventure Center space. The Head Coach ensures program excellence while supporting Chelsea Piers’ core values, business objectives, and commitment to exceptional customer service.The ideal candidate is a highly visible and entrepreneurial leader who is passionate about growing participation and revenue, building strong community relationships, and delivering exceptional experiences that strengthen the Chelsea Piers brand.Primary ResponsibilitiesLeadership & ManagementProvide daily leadership, supervision, and professional development for all Ninja & Adventure Center staffLead hiring, onboarding, training, scheduling, and performance management for all Ninja & Adventure Center staffManage staff scheduling, payroll processes, and timekeepingFoster a positive, safe, and accountable team culture aligned with Chelsea Piers valuesServe as a visible leader and point of contact for staff and familiesProgram OperationsDevelop and implement structured curriculum, lesson plans, and progression pathways for Ninja classes, team, and campsProvide daily on-floor coaching and support across class, camp, and team programsIdentify, evaluate, and place athletes within Ninja Team programmingCreate new programs/offerings to encourage additional participation in activitiesMaintain accurate daily athlete attendance and manage makeup class schedulingCommunicate proactively with families regarding athlete placement, progress, and program expectationsSpace, Equipment & Business OperationsOversee equipment maintenance and space setup to support curriculum delivery and athlete safetyCurate equipment purchase recommendations and collaborate with leadership on selections and upgradesLead and support marketing, promotional, and community outreach efforts designed to increase visibility, participation, and revenue generation for Ninja & Adventure Center programs.Oversee program performance by monitoring budgets, participation goals, enrollment trends, and retention while implementing strategies to support revenue growth.Collaborate with the main registration desk to ensure smooth handling of registration questions and transactionsServe as a visible ambassador for Chelsea Piers by building strong relationships with athletes, families, guests, and the surrounding communityStatus: Full-Time, ExemptSchedule: In-person at Chelsea Piers in Stamford, CT; this position requires evening and weekend hours, and the schedule varies based on seasonal business needsCompensation: Starting at $55,000 per yearMinimum 3 years of coaching or program management experience in Ninja, Parkour, or a related disciplineStrong leadership and staff development experienceDemonstrated ability to grow program participation, drive enrollment, or support revenue-generating initiativesProven ability to build curriculum and manage youth development programsExcellent communication, organization, and customer service skillsAbility to work evenings, weekends, and seasonal events as requiredSafety-focused mindset with attention to detail and program complianceBenefitsComplimentary Chelsea Piers Fitness membershipProgramming discounts for you and your familyPaid vacation and sick timeHealth, dental, and vision insurance401(k) contribution and company matchFSA account and other voluntary benefits optionsThis position is based at Chelsea Piers in Stamford, CTChelsea Piers is an Equal Opportunity Employer #J-18808-Ljbffr