Customer Service Representative

Maintain a safe, ethical, customer-focused work environment in compliance with company policies and procedures. Serve as the primary point of contact for assigned customers, providing timely, professional, and courteous service. Review customer purchase orders, quotes, drawings, engineering revisions, and special instructions to verify pricing, quantities, revisions, specifications, delivery requirements, and order accuracy. Acknowledge customer orders and communicate lead times, delivery commitments, and order requirements. Enter and maintain customer orders in the ERP system with a high degree of accuracy. Create manufacturing jobs, job travelers, and production packets, ensuring all required documentation and approvals are complete before releasing jobs to the manufacturing floor. Review ERP routing, operations, and process details to ensure accuracy and completeness prior to production release. Coordinate with other departments to ensure accurate and timely order processing. Communicate schedule changes, delays, engineering changes, order updates, and shipment information to customers promptly. Maintain accurate customer service files, including purchase orders, quotes, drawings, revisions, certifications, correspondence, and order-related documentation. Respond promptly to customer inquiries regarding orders, pricing, lead times, shipments, etc. Resolve order discrepancies, delivery concerns, and other customer issues. Support estimating and quoting by providing customer information, order history, and other relevant details. Protect customer confidentiality and proprietary information. Participate in continuous improvement initiatives that enhance customer satisfaction, improve workflow efficiency, and reduce order processing errors. Maintain a high level of accuracy, organization, attention to detail, and responsiveness while managing multiple orders and priorities. Comply with company quality management system requirements, customer-specific requirements, and applicable ISO 9001 and/or AS9100 standards. Perform other duties and special projects as assigned by management. Qualifications Ability to build and maintain positive, professional relationships with customers, vendors, and internal team members. Strong verbal, written, and interpersonal communication skills with a customer-focused approach. Proficient in Microsoft Office Suite and ERP/MRP systems. Strong organizational, problem-solving, and time management skills with the ability to manage multiple priorities. Basic mathematical skills with the ability to verify pricing, quantities, and other order information. Strong attention to detail and commitment to maintaining accurate records. Ability to adapt to changing priorities while maintaining a high level of accuracy and customer service. Preferred Skills and Experience Associate's degree in Business, Manufacturing, or a related field. Two (2) years of customer service experience; experience in a manufacturing environment. Ability to interpret customer purchase orders, engineering drawings, revisions, and specifications. #J-18808-Ljbffr Hibbing Fabricators, Inc.