Sr. Manager, Learning & Development Solutions

Overview Job Description: Pay Range: $150,000-172,000, plus yearly bonus. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits (sample) Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Annual, no-cost health assessment program Blueprint for Wellness healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 MyDay off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more Benefits Information: We are proud to offer benefits and programs to support employees and their families in living healthy, happy lives. Depending on whether it is part-time or full-time, some benefits offered may include listed items above. Team and Role The Learning and Development Solutions team is focused on supporting a culture at Quest where all colleagues can develop, grow, and be successful in their current roles as well as build meaningful careers. The team fosters high quality learning and development experiences by setting and enforcing standards for quality learning solutions, managing EMPower Learn as our primary platform for learning, providing engaging learning content through EMPower, and supporting our community of learning professionals in their efforts to create and manage effective learning experiences. The Sr. Manager, Learning and Development Solutions will lead a team of L&D specialists and play a key leadership role in setting and driving the strategic direction for learning and development at Quest, promoting a skills-driven learning culture that best supports employee development. This role will lead the programmatic and technology approaches to cultural transformation including enhancements to the learner experience; alignment of needed skills with current and future roles; best practices for live, virtual, and online learning; advancing methods for learning in the flow of work; managing content availability; and learning management system enhancements. The incumbent will also provide leadership and subject matter expertise for complex, large, and enterprise-wide projects, such as new technology or system implementations, leveraging the application of analysis, design, development, implementation, and evaluation (ADDIE) principles. The Sr. Manager will also have responsibility to manage and advance strategic workforce development projects that focus on enhancing employee skills. The position is hybrid (3 days per week in office) and will be based at Quest Diagnostics' HQ in Secaucus, NJ. Responsibilities Develops and executes strategic plan to promote a skills-focused culture of learning, aligned with business goals and workforce development needs. Manages, guides, and inspires the Learning & Development Solutions team to deliver high quality, customer-focused services for day-to-day team operations including content creation and curation, learning solution consultations, facilitation of the Learning Community of Practice, creation of user guides and job aids, management of enterprise training assignments, reporting and use of dashboard tools, implementation of LMS upgrades, addressing escalated service requests from the HR Service Center, and LMS tool optimization/planning. Researches and implements new approaches for engaging learners, including the use of technology, emphasizing application and practice in the flow of work. Builds organizational capability to design and deliver high quality learning solutions including management of the L&D playbook, governance, the effective use of instructional design/authoring tools and delivery, and the introduction of innovative approaches to learning. Provides strategic direction for special development projects and programs and leads learning/training approaches for larger enterprise initiatives. Develops and executes plan to better connect learner skill needs with LMS course content, creating a library of skills and competencies connected to job roles and levels. Develops, maintains, and actions on ongoing L&D evaluation metrics, including learning satisfaction, acquisition, application, and impact. Partners closely with: HRIT, HR Service Center, HRBP’s, Organizational Effectiveness and Belonging COE, L&D leaders, and External providers to provide high quality content and deliverables. Aligns employee development needs with talent management initiatives (e.g. leadership and other competency models, career paths), in partnership with the Talent Management team and other key stakeholders. On occasion: facilitates instructor led workshops for specific skill-building initiatives; designs EMPower modules for high-profile, enterprise-wide initiatives. Actively engages as a team member of the Organizational Effectiveness and Belonging Center of Excellence, advancing programs and strategies to promote a healthy, engaged, and productive workforce ready to meet Quest’s business goals. Qualifications Minimum 5-7 years demonstrated experience designing and developing adult training with emphasis on career development Advanced instructional design and development skills, with mastery of adult learning principles. Proven expertise in high-level leadership/management/soft-skills ILT and eLearning design and development. Strong orientation towards the ADDIE model, with the ability to execute accordingly. Experience designing and implementing effective learning and development solutions and programs for enterprise-scale initiatives across multiple business units, ideally in a healthcare service environment Experience with enterprise-level L&D processes and products Understands and uses technology-enabled solutions to increase speed and effectiveness of learning and development solutions. Familiarity with project management approaches and lifecycle tools Familiarity with instructional design/video editing tools such as Articulate Rise 360 Demonstrated ability to use business process excellence tools to continually improve programs based on changing environment, requirements, and feedback mechanisms Education: Bachelor’s Degree in related fields; Master’s Degree preferred Other Experience with an LMS, including administrative functions Experience with tools used to develop eLearning (e.g. Articulate, ClipChamp) Ability to inspire and develop a team as well as work independently or in a COE Ability to prioritize and meet deadlines in a fast-paced environment Excellent customer service and communication skills Ability to drive large-scale culture change initiatives Attention to detail and problem solving Strong facilitation and influencing skills Maintains composure under pressure Microsoft Suite proficiency Ability to manage multiple tasks and adjust priorities About The Team: Quest Diagnostics honors our service members and encourages veterans to apply. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. #J-18808-Ljbffr Quest Diagnostics