Client Success Account Manager - Leadership Development & Executive Coaching

IMPACT Group is a certified woman-owned career coaching firm based in St.Louis, MO that focuses on leadership development and executive coaching, relocation, and outplacement solutions. Our team of 300+ is united on one idea: People can succeed professionally and personally even through difficult career challenges and transitions. We are building a better world by empowering people to find and grow great careers. Whether people are developing as leaders, stepping into new roles, or navigating change, IMPACT Group coaching and development programs make a difference—helping individuals build skills, increase impact, and thrive in meaningful careers while supporting organizational goals. We’re on a mission to maximize human potential in an increasingly tech‑enabled world. While partnering with companies of all sizes—large and small, national and global—our business model emphasizes the importance of human connections. Join IMPACT Group and you’ll be helping others move their careers forward! Location and Work Arrangement Candidates are preferred to reside in the St.Louis metro area. The position is hybrid – nearly fully remote with about 5‑10% in our Chesterfield, MO office. This is a full‑time, exempt position with benefits. Job Summary Manages Leadership Development and Executive Coaching accounts by providing high‑quality, consultative service to existing and potential clients. Continuously builds rapport and establishes strong relationships with client stakeholders (e.g., HR, Talent/L&D leaders, and program sponsors) to ensure retention, satisfaction, and successful program outcomes while maximizing business opportunities. Maintains and leverages a broad knowledge base of IMPACT Group’s leadership development and executive coaching solutions, as well as systems and processes, to consistently exceed client expectations. Manages and prioritizes client requests and issues, coordinating across internal teams to deliver a seamless coaching experience. Key Responsibilities Serve as the day‑to‑day contact for Leadership Development and Executive Coaching client organizations/accounts, working closely with Sales and internal delivery teams. Coordinate onboarding and kickoff activities for new coaching engagements and leadership development programs, confirming scope, timelines, stakeholders, and communication plans. Support coaching engagement logistics, which may include coach matching coordination (as applicable), scheduling support, distribution of program materials, and tracking engagement milestones. Lead sales efforts for coaching SMB qualified leads. Handle questions and inquiries from clients and, as appropriate, coaching participants regarding program process, logistics, and available resources. Research information and draw appropriate parties together (Sales, Coaching Delivery, Operations, coaches, and client stakeholders) to effectively resolve needs, questions, and escalations. Monitor engagement health and utilization, identify risks (e.g., delayed starts, low participation, scheduling barriers), and elevate early to protect client experience and outcomes. Prepare, update and distribute standard and ad‑hoc reports to clients, sales and leadership related to engagement status and program‑level outcomes, while maintaining appropriate confidentiality boundaries in executive coaching. Research client and account information (stakeholders, organizational context, goals and preferences) to anticipate needs and support program success. Help sales team prepare for quarterly business reviews and annual reviews with clients and may participate in review meetings. Ensure client satisfaction by communicating and corresponding with clients, assisting with proposals/renewals, coordinating materials for presentations, and helping to create leadership development and executive coaching marketing packages. Update and maintain accurate client and engagement information in CRM system. Travel 10‑15% (St.Louis office and/or client sites). Perform other duties as required. Qualifications Bachelor’s degree in business management or related field. Minimum three years in a customer service or account management role preferred; experience supporting leadership development and/or executive coaching programs is required. Exhibits a high level of professionalism and a strong work ethic; highly motivated, detail‑oriented and resourceful. Responsive and client‑service oriented; consultative, solutions‑focused approach. Excellent time management and prioritization skills and ability to thrive in a changing environment. Able to effectively deal with ambiguity and create needed structures, systems and processes. Experience with CRM’s such as Salesforce, Microsoft Dynamics, Salesloft or similar CRMs required. Effective project management skills, able to influence others to meet deadlines across multiple stakeholders and timelines. Understanding of organizational structures, cultures and decision‑making processes. Excellent interpersonal and critical thinking skills; able to communicate effectively with senior leaders, executives and HR/Talent stakeholders. Must be an active listener as well as an articulate and adaptable communicator. High discretion and sound judgment; ability to handle sensitive information appropriately. Proficient using Internet, MS Office and email applications. What Makes You a Great Fit You’re energized by building long‑term client relationships and delivering a high‑quality experience from kickoff through completion and renewal. You communicate with confidence and professionalism across a range of stakeholders, including HR/Talent partners and senior leaders. You’re highly organized and proactive—comfortable managing multiple engagements, timelines and details simultaneously. You use sound judgment and maintain discretion, understanding the importance of confidentiality in executive coaching environments. You’re resourceful and solutions‑oriented, bringing the right people together to resolve issues and keep programs moving forward. Equal Opportunity and Accessibility At IMPACT Group, we believe that diversity drives innovation—and that work should be accessible to everyone. We are an Equal Opportunity Employer committed to equity and inclusion across race, ethnicity, gender, sexual orientation, gender identity, disability, age, neurodiversity, veteran status, and every intersection in between. We support flexible, remote, and hybrid work arrangements and are intentional about creating an environment where all team members—whether in‑office or remote—can contribute fully and thrive. Accessibility is a priority. If you need accommodations during the application or interview process, or while working with us, we’ll partner with you to ensure a barrier‑free experience. We know that people are at the heart of every successful transition—whether it’s relocation, career change, or professional development, we are committed to building a team that reflects the diverse individuals and communities we serve across the globe. #J-18808-Ljbffr