Software Engineering Director

Overview Ford Pro is a global business within Ford Motor Company focused on delivering productivity solutions to commercial customers. We offer a comprehensive suite of vehicles, charging infrastructure, software, and services tailored to fleet and business needs. Our technology team powers the digital backbone of Ford Pro, enabling smarter fleet management and customer engagement through platforms like Salesforce CRM. The Salesforce Software Engineering Director is a senior technical leadership role responsible for guiding the architecture, integration, and delivery of Salesforce CRM solutions across Ford Pro’s product ecosystem. This role combines deep technical expertise in Salesforce and MuleSoft with a servant leadership mindset to foster collaboration, drive platform consistency, and ensure strategic alignment across product groups. Responsibilities Technical Architecture & Delivery Architect scalable, secure, and performant Salesforce CRM solutions aligned with Salesforce.com Standard Practices and Ford Pro’s Common Engineering Policies (CEP), including API standards, logging norms, and release management. Lead MuleSoft integration strategies to connect Salesforce with internal and external systems. Drive Agile product development practices using JIRA to manage backlog, sprints, releases, and retrospectives. Validate and refine target state architectures through usability testing, performance/load testing, and continuous improvement. Servant Leadership & Collaboration Act as a consensus builder across other Ford Pro product groups Facilitate alignment on technical decisions, team allocations, and product lifecycle transitions. Promote transparency and shared accountability using progress reporting tools and OKRs Champion Community of Practice (CoP) principles to ensure consistency in engineering and product management practices. Financial Acquisition & Resource Planning Support financial and headcount forecasting through collaborative internal processes and related tools. Align product investments with strategic priorities and ensure efficient resource allocation. Participate in Tech Council reviews for budget approvals and product lifecycle decisions. Requirements Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field or a combination of education and experience 12+ years of experience in enterprise CRM platforms, with at least 7 years in Salesforce architecture and development. Salesforce Platform Architecture (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud) MuleSoft Anypoint Platform (API design, RAML, connectors, orchestration) RESTful API design and versioning CI/CD pipelines and release management, Copado Preferred Logging and monitoring standards (aligned with Ford Pro’s CEP) Cloud architecture validation and performance/load testing Usability testing and persona-driven design Git-based source control and repository management Tool proficiency: JIRA, Microsoft Teams, Miro Framework fluency: Salesforce Well-Architected Framework Cloud platform expertise: Google Cloud Platform (GCP) or similar cloud platform for hybrid and scalable integrations 3+ years of experience with MuleSoft integration and API-led connectivity Proven experience leading cross-functional technical teams in Agile environments Strong understanding of financial acquisition and resource planning processes Demonstrated ability to lead through influence and build consensus across diverse teams Nice to have Salesforce Certified Application Architect Salesforce Certified System Architect Salesforce Certified Integration Architecture Designer Other Salesforce Designer Certifications MuleSoft Certified Associate Google Cloud Professional Cloud Architect or other public cloud certifications You may not check every box, or your experience may look a little different from what we’ve outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: Immediate medical, dental, vision and prescription drug coverage Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more Vehicle discount program for employees and family members and management leases Tuition assistance Established and active employee resource groups Paid time off for individual and team community service A generous schedule of paid holidays, including the week between Christmas and New Year’s Day Paid time off and the option to purchase additional vacation time. For a detailed look at our benefits, click here: SOUTHEAST MI RESIDENTS: This role is posted as remote unless you reside within 50 miles of Dearborn, MI—in which case we request on-site presence up to 4 days a week. Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call View phone number on click.appcast.io. #LI-Remote Requisition ID : 55042 #J-18808-Ljbffr