Data Center Operations Technician

HighPoint Staffing Group, Inc | Full time Data Center Operations Technician Miami, United States | Posted on 06/25/2026 At HighPoint, our 4 Core Values are more than just words. They're our way of life. In January 2018, HighPoint polled employees and partners on what they thought the company’s core values should be. Countless numbers of ideals were submitted, which resulted in 6-10 foundational themes. This list was further narrowed down and revised over an entire year, and at the end of 2019 the official HighPoint Technology Group Core Values were introduced. Besides being distinctive, these beliefs create a framework for all HighPoint Technology Group actions. These values guide everything we do, including how we interact with our employees, how we interact with our customers and community, and how we interact with our vendors and business partners. Our Core Values make us who we are. As we grow, the beliefs that are most important to us stay the same - putting people first, pursuing excellence, embracing change, acting with integrity and protecting our customers. Our processes and strategies may change, but these 4 Core Values will remain the same. We Honor Integrity How we do business is as important as the business we do. We protect the trust that others have placed in us and preserve their confidentiality always. We Act with Accountability If you take care of team members and honor your commitments to them, they will in turn take care of your customers with that same mindset. This has been a founding philosophy of our company since 2010 and it continues today. We deliver on our commitments — to our customers, our partners, and one another. Innovation has always been in our DNA and a key component of our story. We challenge existing ideas and ourselves in order to solve business needs in new ways. We Exude Passion Our fierce dedication to our customers shows in everything we do. It is that unwavering passion to do the right thing no matter the consequences that drives our customer service mindset. We accomplish extraordinary results for our customers through knowledge, expertise, and determination. Job Description The Data Center Technician is responsible for monitoring all data center facilities services including physical security, HVAC, electrical plants, and all critical service delivery network infrastructures. The Data Center Technician will also participate in network cable installations and removals, space planning, cabinet/equipment installations rack and stack, smart hands hardware break/fix support, and network cabling diagnostics. The Data Center Technician will have the responsibility of responding to customer calls in a timely and efficient manner to troubleshoot, analyze and diagnose issues in a critical environment.

PRINCIPAL ACCOUNTABILITIES:

Equipment Maintenance: Perform routine inspections, maintenance tasks, and repairs on data center equipment to ensure optimal performance and reliability. Troubleshooting: Diagnose and resolve hardware and software issues affecting data center operations, utilizing diagnostic tools and technical expertise. Hardware Installation: Assist with the installation, rack mounting, and cabling of server, storage, and networking equipment according to industry standards. Cabling and Connectivity: Manage and organize cabling infrastructure to maintain connectivity and facilitate efficient airflow within the data center environment. Inventory Management: Maintain accurate inventory records of data center equipment and spare parts, ensuring availability and proper documentation. Monitoring and Alert Response: Monitor data center infrastructure for alerts and alarms, responding promptly to address issues and minimize downtime. Documentation: Thoroughly document all maintenance activities, equipment configurations, and repairs performed within the data center facility. Assistance with Projects: Support data center projects, including equipment upgrades, migrations, and installations, as directed by senior staff members. Safety and Compliance: Adhere to data center safety protocols and regulatory requirements to ensure a secure and compliant working environment. Requirements MINIMUM QUALIFICATIONS: Minimum of TWO YEARS working in a Network Operations Center (NOC), with complex data center facilities such as Electrical, Mechanical, and HVAC systems in a Data Center environment. Prior military experience is preferred but not required. Strong verbal and written communication skills. Ability to work with senior company leaders in the delivery of exceptional customer service. Ability to maintain Service Level Agreements (SLA’s) through the implementation of proactive issue detection and reporting tools. Ability to follow accurate and complete support procedures, systems documentation, and issue tracking entries. Proficient knowledge of Windows operating systems and Microsoft Office programs. Shows good judgment and instincts in decision making opportunities. Ability to prioritize in a complex, fast-paced environment. Ability to work in a 24 x 7 x 365 environment, with 12 hour rotating shifts with ability to work weekend shifts or after-hours as required. Ability to lift to 50lbs. and work in elevated or tight locations. Certification or formal training in data center operations is required. #J-18808-Ljbffr HighPoint Staffing Group, Inc