Customer Success Manager

Gigs Recruiting, LLC

Post-Sale Project CoordinatorOwn post-sale project coordination, customer success, and LPR portfolio management during COMPANY's growth phase. Transition from outgoing service manager in first 60-90 days to lead 12 active LPR projects end-to-end.LPR Project ManagementManage full lifecycle: contracts, permitting, site prep, installs, approvals, and close-out.Serve as primary customer contact for status, scheduling, and issues (escalate tech to field lead).Coordinate with Lead Field Technician; track milestones, risks, and updates for CEO/sales.Customer SuccessDrive post-sale follow-ups, onboarding, quality checks, surveys, and referrals.Monitor renewals/recerts for named accounts.Operations Support (First 6 Months)Assist dispatch/scheduling; support sales quotes, calls, inventory, and tech/AI evaluations.Success MetricsOn-time LPR delivery with compliance and customer confidence.Smooth onboarding independence in 90 days; high satisfaction/referrals.Efficient dispatch/sales support; proactive inventory/renewals; strong sales-ops-field alignment.RequirementsOrganized project manager with customer focus; experience in coordination, installs, or ops.Strong communicator; tech-curious (CRM/AI a plus).Pass background check.

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Vacancy posted 5 days ago

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