Customer Service Specialist

Customer Service Specialist

OrthAlign, Inc., a Smart Technologies, growing medical device company, has an immediate opening for a Customer Service Specialist in our Customer Service Department. This role is responsible for managing the sales order entry process for Delivered Order Forms (DOFs) and matching bill only purchase orders (POs). The Customer Service Specialist serves as the primary source to identify, flag, and resolve problematic DOFs and bill only POs. The Customer Service Specialist is also responsible for answering phone calls and checking voice messages, commission deductions, and light department reporting.

You will:

• Create Sales Orders to input all DOFs into Expandable
• Identify problematic DOFs and work to resolve them
• Match bill only POs to the correct DOF sales orders
• Identify problematic bill only POs and work to resolve them
• Process commission deduction transactions
• Manage incoming phone calls, messages, and emails
• Perform administrative functions on the computer throughout the workday

You need:

• Experience in a general office/business environment of at least 1 year
• Preferably a BS/BA degree
• Strong proficiency using MS Office Suite (e.g., Word, Excel)
• Excellent written and verbal communication skills
• Results-oriented with appropriate urgency and tenacious follow-up
• Ability to work as a collaborative team member as well as independently
• Excellent attention to detail, producing high quality output appropriate to broader context
• Flexibility and strong organizational skills with ability to prioritize multiple tasks
• Sound judgment when making decisions and communicating with peers and management
• Knowledge and basic understanding of an ERP system (preferred)
• Basic math skills
• Good memory skills
• Problem analysis and problem-solving skills

We offer:

• Competitive compensation including bonus and equity
• Opportunities for career advancement
• Full benefits package
• An evolving, engaging culture and workplace
• Nominated by our employees as a Top Place to Work in Orange County!

It is an exciting time at OrthAlign - make your next career move with us!

Please note that we are unable to provide any type of sponsorship at this time.