Operations/Service Manager II

Position Overview Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high-energy environment? If so, then this might be the right opportunity for you! As an Operations Service Manager at Burlington, one of the largest off‑price retailers in the country, you’ll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. Responsibilities Lead the Customer Service and Cashier teams, driving compliance with company policies and standards, safekeeping of company funds and property, asset protection, sales, and record‑keeping procedures. Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and maintain smooth customer flow at the registers. Manage the overall execution of operations and receiving Standard Operating Procedures. Lead the overall receiving process, which includes transfers, debits, damages, and chargebacks, and partner with the Receiving Supervisor to maintain inventory accuracy. Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store. Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning. Assist in the management of other store operations areas as needed. Communicate effectively with the District and Regional Management teams. Qualifications 3+ years of Retail Management or Store Operations experience at an Off‑Price, Big Box, Specialty or medium‑to‑large‑sized, multi‑unit retail organization. Must be able to work a flexible schedule, including early mornings, nights, weekends, and holidays as required. Ability to lift and move boxes weighing up to 40 lbs. Experience utilizing scheduling and reporting computer software. Travel may be required from time to time. Benefits Competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage, life and disability insurance. Full‑time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Equal Opportunity Burlington Stores, Inc. is an equal‑opportunity employer committed to workplace diversity. Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job‑related skills, relevant experience, and geographic location. Compensation Compensation Range: $22.60 – $30.15 Visit BurlingtonStores.Jobs for a full listing of our available jobs. #J-18808-Ljbffr