Service Coordinator

Job Title: Service Coordinator

Department: 551 Washington IHC

Reports To: Shelter Manager

FLSA Status: Non-Exempt

Safety Sensitive: Yes

Job Summary:

Reporting to the Shelter Program Manager, the Service Coordinator works in partnership with other program staff to provide a safe and welcoming shelter environment. This includes assisting with stocking supplies for the program, overseeing meal service, spot cleaning or sanitizing, preparing spaces for new residents to move into, and packing up items left behind by residents leaving the program. The ideal candidate has a welcoming and friendly attitude toward residents and staff and the ability to collaborate with multiple SVdP departments. This representative must be energetic, resourceful, and reliable with strong interpersonal skills and a passion for working with vulnerable populations. This candidate will exhibit the demonstrated ability and desire to maintain and promote an organized, safe, and efficient work environment. This individual will partner with other program personnel to make decisions in the best interest of the safety of the entire group. This requires the ability to think and act quickly when there is a need to pivot or address urgent needs and emergencies.


Specific Duties:

• Maintain accurate electronic records of incoming and exiting guests
• Monitor check-in process and line
• Accept, label, and properly store property for overnight guests
• Verbally de-escalate guests when escalation requires intervention
• Coordinate incident intervention with other staff and security when needed
• Appropriately document and inform leadership of any incidents or facility needs
• Monitor guests to ensure safety, comfort, dignity, and respectful environment standards are maintained for all
• Ensure that all guests adhere to practices that create a restful and dignified environment
• Set up sleeping materials and guest spaces according to floor plan and COVID-19 guidelines
• Coordinate volunteer participant engagement
• Support volunteer experience through being available to answer questions, provide directions, and support through direct assistance
• Maintain a sanitary, neat and organized workspace
• Stock food and beverage items as needed
• Serve available food and beverage items to guests when needed
• Attend staff meetings, trainings, and agency events as requested or required
• Other duties as identified by Weather Relief Shelter Manager and/or Shelter Lead
• Participate in and serve as a model for SVdP's Culture of Philanthropy, and ensure SVdP volunteers feel welcomed and appreciated *

* Volunteer engagement and appreciation, as well as Culture of Philanthropy participation are part of all job descriptions at SVdP, and a very important part of the organizational culture and values

Minimum Hiring Requirements:

• High school diploma or GED required
• Ability to read, comprehend, and communicate orally and in writing required. (English)
• Valid AZ Driver's license and ability to provide 39 month MVR showing clean driving record
• Active Arizona Level One fingerprint clearance card by day one of employment
• Abilities to stand and walk, lift up to 50 pounds, sit, bend, and reach are required for this position.

Preferred Skills/Abilities:

• Excellent communication, organization skills, and ability to interact with guests, staff, and volunteers required.
• Related experience working with vulnerable populations in a temporary shelter environment preferred.
• Excellent communication skills and ability to interact with varied populations needed

About St. Vincent de Paul:

The Society of St. Vincent de Paul is dedicated to feeding, clothing, housing and healing individuals and families in our community who have nowhere else to turn for help. As

important, SVdP provides meaningful opportunities for volunteers to serve their neighbors in need with love and compassion.

As an employer, the Society of St. Vincent de Paul knows the importance of exceeding the expectation of being an "equal opportunity employer". As an organization, we are actively seeking to build a diverse and inclusive team with a wide range of backgrounds,

perspectives, and skills to support the incredible diversity of the guests we serve within St. Vincent de Paul. SVdP does not discriminate based upon race, ethnicity, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a veteran, status as an individual with a disability, and any other characteristics.

Equal Opportunity Employer including Disability/Vets