Customer Service Specialist

National Accounts Customer Service Representative – Golf Industry Location: Carlsbad, California Pay: $26.90 per hour Position Type: Long-Term Seasonal Assignment Overview A hole-in-one opportunity for a customer service professional with a passion for golf! We are seeking a professional and detail-oriented National Accounts Customer Service Representative to serve as an ambassador for the organization. This position will create a positive experience for customers, guests, vendors, callers, and employees while supporting national account orders and replenishment activities. The ideal candidate will have a bachelor’s degree, customer service experience, strong administrative skills, and knowledge of golf equipment and terminology. Responsibilities Provide professional and courteous assistance to customers, guests, vendors, callers, and employees. Create a positive first and lasting impression of the organization, both by phone and in person. Accurately enter and process orders for national accounts. Manage all aspects of the golf club ordering and replenishment process. Complete order entry, SKU setup, and EDI order processing. Monitor requested ship dates, product availability, and order status. Maintain account pricing and price files. Communicate order information, product availability, and shipping updates to customers. Research and resolve order discrepancies, pricing issues, and customer concerns. Maintain accurate customer and order records. Collaborate with internal departments to ensure orders are processed and delivered successfully. Provide clerical and administrative support as needed. Perform other duties as assigned. Requirements Bachelor’s degree required. Knowledge of golf clubs, equipment, and terminology required. Previous customer service experience required. Experience with order entry, account management, EDI orders, or sales support preferred. Proficiency with Microsoft Word, Excel, Outlook, and other Microsoft Office programs. Strong written and verbal communication skills. Excellent organization, time-management, and multitasking abilities. Strong attention to detail and data-entry accuracy. Professional and customer-focused attitude. Ability to work independently and collaboratively in a team environment.

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