Operations Specialist

Operations Specialist

Seattle, WA | On-site | Full-time (37.5 hours/week); Monday - Friday 8 am - 4 pm.

$31.97 per Hour | Non-exempt, union-represented position (OPEIU Local 8)

Be the heartbeat of an organization that saves lives.

At Crisis Connections, our work supports people in moments of crisis, connection, and healing. As our Operations Specialist, you'll play a vital behind-the-scenes rolecreating a welcoming, organized, and well-run workplace so our staff can focus on supporting the community when it matters most.

This role is ideal for someone who thrives on organization, enjoys being the go-to problem solver, and takes pride in keeping an office running smoothly. You'll be a trusted partner to leadership, a friendly face to staff and visitors, and a key contributor to a safe and supportive work environment.

What You'll Do

• Create a warm, professional, and welcoming office environment for staff, volunteers, and visitors
• Serve as the primary point of contact for front-office operations, phones, visitors, and general inquiries
• Manage office logistics including supplies, mail, badges, workspace access, and shared resources
• Coordinate with vendors and service providers (maintenance, cleaning, security, equipment, etc.)
• Support leadership with meetings, events, presentations, and internal communications
• Help ensure safety, security, and readiness of office and common spaces
• Track and handle administrative processes such as donations, inventory, and access audits
• Partner with teams across the organization on events, projects, and special initiatives
• Serve on the Health & Safety Committee and support organizational well-being efforts

Requirements

• At least 3 years of experience in office administration, operations, or similar role
• Strong organizational skills with the ability to juggle multiple priorities
• Excellent communication skills and a customer-service mindset
• High attention to detail and discretion when handling confidential information
• Comfort working independently while collaborating across teams
• Proficiency with Microsoft Office tools (Word, Excel, Outlook, Teams, SharePoint)
• Experience working with diverse communities and cultures
• Ability to work in a mission-driven, fast-paced environment where compassion matters

As a behavioral health organization, our work sometimes includes exposure to conversations about mental health, suicide, and crisis response. We prioritize staff support, safety, and care while doing this important work together.

You'll be part of a dedicated team that believes operational excellence directly supports lifesaving services. Your work will have real impactevery organized day, every solved problem, every welcoming interaction helps our mission succeed.