Security Ambassador (55089)

Pay Rate: $16.50 an hour SUMMARY : To welcome and provide information to guests and team members. Responsible for a high level of guest service as described in the department's guest service standards. ESSENTIAL DUTIES AND RESPONSIBILITIES

* Serve as an initial point of contact for arriving guests * Act as a source of information and provide security and/or medical resources * Maintain general security awareness of organizational assets, including personnel * Perform repetitive duties and react to incidents, as necessary * Detect safety and security problems and communicate with security officers * React to incidents and make appropriate notifications * Resolve conflict in a professional manner, as necessary * Contribute to written reports, as required * Exercise care when handling property assets to prevent loss or damage * May be required to testify and provide statements for use in judicial and administrative proceedings

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required:

* High School Diploma/GED or equivalent educational experience

Preferred:

* Previous community involvement or networking experience; or Previous experience with hotel, retail or restaurant "front of house" guest service; or Previous experience in public safety, security or military

Skills Required:

* Strong verbal and interpersonal communication skills * Strong problem solving and conflict resolution skills * Accurate and detail-oriented * Highly organized and ability to adapt quickly to changing priorities

Abilities Required:

* Ability to interact with guests, coworkers and management in a professional and courteous manner * Ability to remain outgoing and approachable * Ability to serve both internal and external customers * Ability to speak in a clear, concise and pleasant voice * Ability to multi-task and work efficiently * Ability to follow established dress code policies and practice good personal hygiene * Ability to respond to customer inquiries while remaining pleasant and cheerful * Ability to enthusiastically and professionally describe property-wide amenities

REQUIRED TRAINING (provided)

* Treasure Island guest service training * TIPS training and certification * Basic CPR/First Aid training * Any position-related training as determined by department manager

PHYSICAL DEMANDS

* Must be able to sit, walk or stand and exert fast-paced mobility, when necessary * Must have a good sense of balance, and be able to bend, kneel and stoop * Must be able to reach and twist routinely * Must be able to push, pull and grasp objects routinely * Must have the ability to independently lift up to 25+ pounds occasionally * Must be able to perform repetitive hand and wrist motions * Must have good eye hand coordination * Must be able to operate foot pedals * Must be able to physically see and identify persons/property * Must be able to physically hear conversation in person and over radio equipment

WORKING ENVIRONMENT

* Work is performed property-wide (inside and outdoors) and may include flashing lights, frequent loud noises, cigarette smoke and extreme weather conditions * Must be willing to work a flexible schedule (primarily daytime and evening hours), including weekends and holidays; and work may be performed on a full-time or part-time basis * Occasionally must deal with angry or hostile individuals, and/or persons under the influence of alcohol or other mood altering substances * High volume direct public contact