Pharmacy Collections Specialist (25259)

Pharmacy Collections Specialist

Salary Range $21.00 Hourly Position Type Full Time Category Ancillary Services

Location: Hybrid: 2 days a week WFH, in-office 3 days a week (16750 Westgrove Drive, Addison, TX 75001)

Schedule: Full-time role with standard business hours (Monday to Friday, 8am to 5pm)

Reports to: Pharmacy Billing Manager

Compensation: Starting at $21 per hour, with the potential for a higher rate based on experience and qualifications.

What We Offer You

Competitive pay

Performance-based bonus opportunities

Comprehensive health, dental, and vision insurance

Additional supplemental benefits (life insurance, disability, accident, etc.)

401(k) with company match

Generous paid time off (PTO/Sick)

Clear career growth and advancement opportunities

A supportive and vibrant company culture

Many more employee perks and benefits

Job Summary

The Pharmacy Collections Specialist is responsible for managing pharmacy accounts receivable collections, resolving billing issues, verifying responsible party information, and maintaining accurate patient account records. This role supports pharmacy revenue cycle operations by conducting collection calls, researching claim discrepancies, coordinating account adjustments, processing refunds, and resolving outstanding balances.

The Pharmacy Collections Specialist works closely with patients, responsible parties, pharmacy staff, and internal departments to resolve collection issues, reduce delinquent accounts, improve payment resolution, and maintain accurate billing records. This position requires strong customer service, organizational, mathematical, and communication skills, along with experience in collections, accounts receivable, medical billing, or a pharmacy business office environment.

Qualifications

35 years of collections experience in a pharmacy, physician's office, medical billing department, hospital, insurance organization, or healthcare business office required Experience with pharmacy billing, physician billing, medical billing, insurance claims, or healthcare accounts receivable strongly preferred Demonstrated track record of collecting outstanding balances, resolving delinquent accounts, and improving collection outcomes Knowledge of insurance reimbursement, claim processing, billing discrepancies, denials, and payment resolution Experience researching unpaid claims, reconciling accounts, processing adjustments, and resolving billing disputes High school diploma required; college degree or equivalent advanced coursework in office management preferred

Computer literacy and proficiency with billing or accounts receivable systems required Strong mathematical, analytical, organizational, communication, and customer service skills Ability to prioritize multiple accounts, meet collection goals, and work efficiently in a fast-paced environment

Essential Functions

Conduct collection calls and correspondence in a fast-paced, goal-oriented collections department Ensure accurate responsible party information is entered and maintained in pharmacy patient accounting systems Request additional information from patients, responsible parties, pharmacy staff, and other Cantex departments to correct billing errors and resolve claims issues Provide excellent customer service when addressing collection inquiries, billing discrepancies, patient refunds, and account adjustments Monitor and maintain assigned accounts receivable balances, including collection calls, account adjustments, account reconciliations, and credit and refund requests Research outstanding balances, investigate account discrepancies, and coordinate appropriate resolution Reduce delinquent accounts through proactive follow-up, timely communication, and consistent collections efforts Maintain accurate documentation of collection activities, account adjustments, and payment resolution Collaborate with pharmacy staff and internal departments to resolve billing and collections issues Perform additional duties related to collections, billing, and business office operations as assigned

We are an Equal Opportunity Employer. We offer an excellent benefit plan to include 401(k) with match, CEU reimbursement, vacation, sick time, holidays, medical, dental, and supplemental insurance plans, as well as a highly competitive compensation package.