Assistant Manager

Description Develop people. Build a connected team. Help create exceptional spa and salon experiences. At milk + honey, exceptional guest experiences begin with a supported, engaged team. As an Assistant Manager , you’ll lead the people behind our services—helping providers feel welcomed, confident, and equipped to succeed from their first day through their next career milestone. You’ll combine hands‑on people leadership with business impact, guiding hiring and onboarding, coaching performance, coordinating training, and building schedules that support our team and guests. Working alongside the General Manager, Department Heads, and Brand Trainers, you’ll create an environment where kindness, clear expectations, and meaningful feedback shape the workday. Compensation + Schedule Base salary starts at $50,000 per year, plus bonus opportunities. A mixture of AM, PM, and weekend shifts, with flexibility to work nights and holidays based on business needs. On-call availability to support team members with protocol and system questions. Why You’ll Love Working Here milk + honey is a collection of day spas, salons, and medSPAs dedicated to helping people relax, feel good, and prioritize their well-being. Our values— kindness, connection, integrity, inclusiveness, and excellence —guide how we care for our guests and one another. As part of our leadership team, you’ll have opportunities to develop others, strengthen your leadership skills, and grow your career, with benefits that support your life beyond work: Affordable health, dental, and vision plans after 30 days of employment Paid time off upon hire Matching 401(k) plan Company-paid basic life and AD&D insurance Monthly milk + honey spa credit Generous discounts on spa, salon, and medSPA services and products, based on location availability Training, continuing education, and internal growth opportunities Parental leave program Paid volunteer time off opportunities LA Fitness Discount What You’ll Do Build and support a strong team Lead hiring and onboarding for location providers, partnering with the General Manager to achieve monthly hiring goals. Partner with Department Heads and Brand Trainers to create individualized development plans for each new provider’s first 90 days. Build relationships through open communication, clear expectations, and consistent follow-through. Support employee engagement and retention by listening to feedback, addressing concerns, and recognizing contributions. Uphold company policies and support compliance with applicable labor laws in partnership with the General Manager. Coach performance and career growth Provide ongoing feedback, coaching, mentoring, and career guidance to location providers. Conduct monthly and annual performance reviews that recognize achievements and establish clear next steps. Develop Department Heads and Brand Trainers in their areas of responsibility. Use guest feedback, including Listen360 results, to celebrate successes and identify opportunities for improvement. Address performance concerns and navigate conflict with professionalism, fairness, and care. Reinforce service standards that create consistent guest experiences and encourage return visits. Coordinate meaningful training Partner with Department Heads, Brand Trainers, and the Training + Education Manager to coordinate location training. Ensure monthly and quarterly training opportunities support the needs of each spa department. Lead quarterly department meetings with clear priorities, action items, and follow‑up. Connect team success with business results Build strategic provider schedules that align staffing with guest demand and support revenue growth. Monitor wage costs in relation to revenue and help manage expenses within budget. Educate and coach the team toward provider utilization of 70% or higher. Track and coach performance in retail‑to‑service ratio, rebooking, and guest retention. Maintain a working understanding of the systems and programs essential to location leadership and daily operations. What You’ll Bring People leadership experience in luxury spas, luxury hospitality, or retail; up to three years preferred. A proven record of developing talent through coaching, feedback, and career guidance. Experience with performance coaching, counseling, and conflict resolution. A strong understanding of strategic scheduling and a history of delivering financial results. A resilient, adaptable leadership style and the ability to stay composed while managing competing priorities in a busy environment. Confidence learning and using the systems and programs that support daily operations. Flexibility to work a mixture of AM, PM, and weekend shifts, including nights and holidays as needed, and provide on‑call support. A passion for milk + honey’s mission and a commitment to bringing our core values to every interaction with guests and coworkers. Requirements Have a fundamental understanding of all of the systems and programs that are essential to the leadership team of the location Resilient leader able to thrive in a dynamic, constantly evolving environment Be available on an on‑call basis for protocol and system questions from our team Demonstrate the ability to multitask in a high‑pressure environment Passion for milk + honey and ability to personify milk + honey’s core values in every interaction with clients and coworkers Strong understanding of strategic scheduling and a history of delivering on financial results Proven record of developing great talent Experience in coaching, counseling, and conflict resolution Ability to work flexible hours to meet the needs of the business including nights, weekends, and holidays Have up to 3 years of luxury spa, luxury hospitality, or retail people leadership experience milk + honey holdings, llc is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. #J-18808-Ljbffr